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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very bad
Business response:
Dear Cinthia, Thank you for your feedback. We deeply regret that your experience did not meet expectations. We sincerely apologize for any issues you encountered during your stay. Our team is committed to addressing concerns like cleanliness, comfort, and overall guest experience to ensure all guests enjoy a pleasant stay. Your feedback will help us improve. We hope you’ll consider giving us another opportunity to provide a better experience in the future. Sincerely,Hotel Management
Breakfast was a joke. Had to ask for dishes and a coffee ☕️.
Business response:
Dear Jeff, Thank you for your feedback. We apologize for the inconvenience you experienced with breakfast and for having to request dishes and coffee. Your comments are important to us, and we’ll use them to improve our service and ensure a more seamless experience for our guests. We appreciate your patience and understanding and hope to offer a better stay during your next visit. We look forward to welcoming you back!Sincerely,Hotel Management
This hotel is very dated. In serious need of some renovations.
Business response:
Dear Guest,Thank you for your feedback. We regret to hear that you found the property to be dated and in need of renovation. We are continuously working to enhance our facilities and appreciate your comments, as they help us identify areas for improvement. Your input is valuable, and we are committed to addressing these concerns to improve the guest experience. We hope you will consider staying with us again in the future and allow us the opportunity to provide a more updated and enjoyable stay.Sincerely,Hotel Management
Stay away! This was a disaster. We arrived only to find they had overbooked and - without letting us know in advance - moved our reservation to a sister property 10 miles away! We chose this place because if its proximity to an airport we were flying out of very early the next morning. We had prepaid so had no other recourse but to accept this problem and drive to the next place. (To add insult to injury, when we finally got into a room there was no coffee maker and no hairdryer. What hotel does not have at least a hairdryer... read more
Business response:
Dear Lorna, We sincerely apologize for the inconvenience you faced due to the overbooking and relocation to a different property. We understand the frustration of not being notified in advance and the impact it had on your travel plans. Additionally, the lack of a coffee maker and hairdryer in your room is not up to our standards. Your feedback is invaluable, and we will address these issues to prevent future occurrences. We hope you might consider staying with us again to provide a better experience.Sincerely,Hotel Manageme... read more
This property needs 1. More staff. 2. Making sure a staff member is at the front desk ( had to wait about 10 minutes for someone to check me in ) 3. A smoking free room should not smell of smoke, that was gross. 4. Cleanliness, I understand there is one person working but there was hair on the sheets, a weird mold smell in the entire room, thin walls so you can hear people talking, sneezing, walking around, and stains all over the headboard. Overall it was just a room, not at all worth the price.
Business response:
Dear Lauren, Thank you for sharing your concerns. We apologize for the inconveniences you experienced with the check-in process, room cleanliness, and odor issues. Your feedback is crucial for us to improve our services. We are actively working on increasing staff presence and ensuring rooms meet higher cleanliness standards. We appreciate your input and hope you might consider staying with us again as we strive to provide a better experience.Sincerely,Hotel Management
Please make sure you read before you booking. Room service scheduled for every 14 days…….
Business response:
Dear Wei,Thank you for sharing your feedback. We apologize for any inconvenience caused by our housekeeping schedule. To provide a more sustainable and private stay, room service is scheduled on a weekly basis, with additional services available upon request. We understand this may not have met your expectations, and we appreciate your understanding. Your comments are valuable to us, and we hope to improve your experience in the future if you choose to stay with us again.Sincerely,Hotel Management
No daily room cleaning service. Hotel has an unpleasant smell.
Business response:
Dear Norma,Thank you for sharing your feedback. We apologize for the inconvenience caused by the lack of daily room cleaning service and the unpleasant smell you encountered. We do offer cleaning on a weekly basis, but additional service is available upon request for a nominal fee. Your concerns are being reviewed with our team to address these issues promptly. We appreciate your input and hope to have the opportunity to provide you with a more pleasant stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,085 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.