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Extended Stay America - Seattle - Mukilteo
- Hotels
- Mukilteo, WA
About this business
Location details
3917 Harbour Pointe Blvd. SW, Mukilteo, WA, 98275, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The staff is unprofessional and rude
Business response:
Dear Kimberly, We are sorry for your disappointing experience with our associates during your stay. Providing courteous and authentic friendly service to our guests is our ultimate goal; however, we regret that we failed to show this to you. We are meeting with our staff members to discuss this situation and ensure our guests are warmly welcomed upon arrival and treated courteously and respectfully. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserv... read more
Check in was horrid. Check in person was dishoveled, asked me for 4 pieces of Id, as well as my partner. Room was supposed to be a queen and was a twin bed on a fold up camping frame. Pictures of room on Expedia did not at all represent what we were given. I feel a full refund is due. If we did not have immediate plans first thing in the morning we would have looked for another hotel
Business response:
Dear Jeff, We deeply regret the disappointing experience you encountered during check-in and with the room assignment. Your feedback regarding the check-in process, room discrepancy, and misrepresented images is concerning, and we apologize for any inconvenience caused. Please know that we take such matters seriously and will address them with our team to prevent similar occurrences in the future. Regarding your request for a refund, we encourage you to reach out to our customer service department directly to discuss this ma... read more
Did not stay at this hotel
Business response:
Dear Felicia, We appreciate your feedback, although we regret you did not get to experience our hotel. We are committed to delivering a seamless visit for every guest and hope you will allow us another chance to show you the enjoyable stay you deserve. We would be grateful for the opportunity to host you whenever you return to our area.Sincerely,Hotel Management
Room not clean to a standard or a hotel would never stay here again!
Business response:
Dear Esperanza, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
This is a convenient and low budget hotel in a safe area. It was challenging to find the main lobby because of the small lobby and entrance. The receptionist was friendly.
Business response:
Dear Seng, Thank you for staying at our hotel and letting us know we have room for improvement. We are genuinely sorry for not meeting your expectations. We always like to know what our guests think of our property, which helps us continually evaluate and improve. We look forward to the opportunity to welcome you back soon.Sincerely,Hotel Management
My room did not have curtains. Booked a king but had to move to a queen room to get curtains. No refund or difference in price offered. Said it was a “complementary” trade. Carpet was old and dirty. I was happy it was only for one night. Left first thing in the morning
Business response:
Dear Dee, Thank you for taking the time to review our hotel. We were disappointed to read about the issues you encountered with your room, and we sincerely apologize for not meeting your expectations. We have discussed these concerns with our team to ensure these issues are not repeated. Thank you for staying with us and leaving your valuable feedback.Sincerely,Hotel Management
Whole floor smelled like burnt food, room was not equipped with toiletries, no additional pillows when asked, room had a smell of urine. Do not recommend.
Business response:
Dear lynsai, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Mukilteo
How is Extended Stay America - Seattle - Mukilteo rated?
Extended Stay America - Seattle - Mukilteo has a 3.5 star rating with 2,085 reviews.
When is Extended Stay America - Seattle - Mukilteo open?
Extended Stay America - Seattle - Mukilteo is open now. It will close tomorrow at 12:00 a.m.