Extended Stay America - Seattle - Southcenter

Business response:

Dear Adam, Thank you for your kind words! We're thrilled to read that you enjoyed our relaxing accommodations and devoted service. Providing exceptional experiences is our priority, and we're delighted that you enjoyed your time at Extended Stay America. Your positive feedback encourages us, and we look forward to welcoming you back for another brilliant stay in the future.Sincerely,Hotel Management 

Business response:

Dear JULIE, Thank you for choosing us and sharing your feedback. We appreciate your feedback regarding your recent stay. While it's great to hear that the receptionist provided excellent service, we apologize for any issues with the room's cleanliness. Your comments are valuable, and we'll improve our standards to ensure a more pleasant experience for our guests. We hope you might consider staying with us again, and we'll strive to provide an even better stay. Thank you for sharing your insights.Sincerely,Hotel Management 

Business response:

Dear margarita, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and at... read more