This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The employees were prompt in getting our room ready...the room was clean...it had a cooking area and dining table great for the crews that are mostly on the job routes...which was to my surprise not expecting the cooking area with a fridge too... the surrounding needed a little more tidying to invite the sunshine weather were getting into so it can help thè mossy smell that you would rather enjoy when outside than inside...I feel the price of the room deserved to be raised being it had a stove a small cooking space a fridge ... read more
Business response:
Dear Jennifer, Thank you for choosing Extended Stay America for your recent stay. We're thrilled to learn that our prompt service, clean rooms, and well-equipped facilities, including the cooking area, surpassed your expectations. We appreciate your feedback on the surroundings and will strive to enhance that aspect. We value your recommendation for a price adjustment and are pleased you enjoyed the extras. We eagerly look forward to welcoming you back and ensuring an even more enjoyable experience.Sincerely,Hotel Management
The hotel was in a convenient location and the price was affordable especially with a kitchenette. My only hiccup was the musky smell due to the age of the hotel and hotel guest that linger by the front desk, they appear to be residents then hotel guest. Which is fine but it was crowded due to the lacking space for a lobby.
Never again Garbage was piled in the hallways. Overall dirty.
Business response:
Dear Deanna, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management
Not worth it The room smelled like smoke. The tub was dirty with hairs in the drain.
Business response:
Dear margarita, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and at... read more
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3 star rating with 1,802 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.