Extended Stay America - Seattle - Southcenter

Business response:

Dear Zachary, Thank you for your kind words about our service and employees. We deeply regret that you encountered pests during your stay. This does not reflect our standards, and we apologize for the inconvenience. Your feedback is crucial, and we are taking immediate action to address and resolve this issue. We hope you will give us another chance to provide a better experience in the future. Thank you for bringing these issues to our attention. We value your feedback and hope you will consider giving us another opportunit... read more

Business response:

Dear Thomas, Thank you for your feedback. We are pleased that you found our staff helpful and that your room is clean and comfortable. We acknowledge your comments about the hotel's condition and the need for updates. Please know that updating and refreshing to uphold our standards is continuous, and we are committed to improving. Your input is valuable as we strive to enhance our guests’ experience. We hope to welcome you back in the future.Sincerely,Hotel Management 

Business response:

Dear Chris, Thank you for taking the time to post such kind remarks about Extended Stay America. We are pleased that you were impressed with our outstanding service and home-like accommodations. We appreciate you saying we will now be your hotel of choice whenever you are in the area. We are delighted you're considering staying with us again, and we look forward to the opportunity to welcome you back for another pleasant and comfortable stay.Sincerely,Hotel Management 

Business response:

Dear Sovannary, We are thrilled to read about your positive experience with our staff. Providing excellent service is our top priority, and we are delighted that our team members made your stay enjoyable. Your kind words will be shared with them as they continue to strive for excellence in guest satisfaction. We appreciate your feedback and look forward to welcoming you back in the future.Sincerely,Hotel Management