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Extended Stay America - Seattle - Southcenter
- Hotels
- Tukwila, WA
About this business
Location details
15635 W. Valley Hwy., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice people, not so good place Lady at front desk was very nice and helpful and professional and proactive... But inside my doorknob fell off, literally pulled off and was in my hand, but thankfully could still exit room (!!😳😳)and the drain in the shower was clogged, & the place probably needs some work. Room smelled like smoke a ton.It was leaking from the vent in the bathroom of the room above me I think... I signed something that said I wouldn't smoke and I'm a non-Smoker AND actually allergic, so it was pretty horrible... read more
Business response:
Dear Lauren, Thank you for being our guest and sharing your thoughtful review. While we appreciate your kind words about our staff's professionalism and helpfulness, we sincerely apologize for the issues you encountered during your stay. We regret any inconvenience caused by the doorknob and shower drain concerns, as well as the unpleasant odor in your room. Please rest assured that we take these matters seriously and will address them with our team to ensure a more comfortable atmosphere for our guests in the future. Your f... read more
I feel safe! The bad things are the hallways are dirty need to give attention for cleaning. The small cobweb on the ceiling can be noticed.
Business response:
Dear Krishna, Thank you for choosing Extended Stay America and taking the time to post a review. We're thrilled to read that you felt safe during your stay at our hotel. However, we apologize for any inconvenience caused by cleanliness issues in the hallways, and we'll address this promptly with our housekeeping team to ensure improvements. Thank you for your valuable feedback, and we look forward to welcoming you back for another enjoyable stay.Sincerely,Hotel Management
It was adequate for our trip
Bad smell
There seemed to be suspicious characters around the property, there were noisy guests, there was a strong scent of smoke/marajuana, there seemed to be a great deal of urine or liquid stains on the hallway, the trash bins were also located too close to the rooms contributing to the bad smell.
Business response:
Dear Jason, We apologize for the inconvenience you experienced during your stay. Ensuring the safety and comfort of our guests is our top priority, and we regret that you encountered issues with noise, odors, and cleanliness. Your feedback is invaluable, and we will address these concerns promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a better stay.Sincerely,Hotel Management
Not as advertised...truely NO FRILL HOTEL There was nothing as advertised. No dishes, utinsils, no coffee pot, no coffee, no hair dryer,. The free breakfast was just coffee and small muffins in the lobby. Had to go to the desk to get anything that we needed that should have been provided in the room. Truely a no frill hotel.
Business response:
Dear Rosanne, Thank you for sharing your experience with other fellow travelers. We apologize for not meeting your expectations with the complimentary grab-and-go breakfast and the amenities. We will consider your insights for future enhancements. Your satisfaction is important to us, and we appreciate your understanding. We hope you'll consider giving us another chance to provide you with a more comfortable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Southcenter
How is Extended Stay America - Seattle - Southcenter rated?
Extended Stay America - Seattle - Southcenter has a 3 star rating with 1,802 reviews.
When is Extended Stay America - Seattle - Southcenter open?
Extended Stay America - Seattle - Southcenter is open now. It will close tomorrow at 12:00 a.m.