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Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just needed a room close
Business response:
Dear Michelle, Thank you for being our guest and for your excellent feedback! Every team member at Extended Stay America works hard to deliver a great guest experience, so we appreciate your noticing our efforts. We hope you will visit again the next time you are in the city.Sincerely,Hotel Management
We heard someone try opening our room door around 2am felt unsafe.
Business response:
Ana, thank you for the feedback about your stay at our hotel. We regret the inconvenience caused due to the specific concerns you outlined. We hope you will consider this an isolated incident, and we assure you we will review it appropriately with our team. We hope you will consider us again in the future.Sincerely,Hotel Management
The staff are friendly and willing to help.
Fine.
Business response:
Brandon, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Elevator was out of service. There’s a lot of people sitting outside their rooms smoking weed. The property says it’s non-smoking. There was what sounded like gun shots 2 doors down from my room at 4:00am. I heard the person run by right after. Police investigating for a couple hours. Didn’t get any sleep and then was too terrified to sleep the next night. The room itself wasn’t terrible. And it’s unfortunate because my negative experience was mostly due to the clientele.
Business response:
Dear Stacy, thank you for taking the time to review your experience with us. We are sorry for not providing a more pleasant stay, and we apologize for your inconvenience due to the elevator's temporary issue. Unfortunately, maintenance issues arise from time to time, and once identified, we work as quickly as possible to get everything fully operational. Also, we take the security of our guests very seriously, so we are sorry you felt unsafe during your stay. Your concerns have been shared with our team, and we will take nec... read more
worst customer service I rarely write reviews, but the front desk manager was so bad I have to give a caution for others in my situation. I had been driving all day and we happened to get to the hotel at 2:30. We had a flight out at 2am so this room was only meant to catch some sleep. the front desk manager would not allow for any exception to check in less than 30 min early. It wasnt that the room was not ready, she just didnt allow it. we were tired and got the joy of sitting in the parking lot watching not the best hotel ... read more
Business response:
Eric, thank you for choosing our hotel and posting your review. We apologize for the concerns you experienced with our front desk service regarding early check-in. We strive to provide outstanding hospitality to all our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.