This profile has been claimed by the business owner or representative.
Extended Stay America - Seattle - Tukwila
- Hotels
- Tukwila, WA
About this business
Location details
15451 53rd Ave. S., Tukwila, WA, 98188, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The non smoking room actually smells cigarettes and A/C wasn’t working.
Business response:
Dear Jack, Thank you for choosing our hotel and taking the time to share your concerns. We are disappointed to know you had issues with the air unit in your room. Our goal is always to provide a comfortable experience; therefore, we apologize this was not your experience. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Thank you again for writing about your stay; we look forward to your return visit.S... read more
This is NOT the average hotel. The rooms are very small, the "Grab and Go" breakfast was a comlete joke - Old packaged muffins or granola bars from 2005. No ice machine, (gotta make your own in room.) Phone didn't work and when I went to office to report that, she said, "Yes, most don't work." Afer other questions about lack of amenities and services, front desk person said, "It's like camping here." !!!!!
Business response:
Dear Don, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We assure you that we will investigate further to ensure we can improve our services for our guests. We hope you will give us another opportunity to provide you with a better experience.Sincerely,Hotel Management
My room wasn't available & I was left with paint $200 more for the only room left in the area
Business response:
Dear Spencer, Thank you for your recent stay at our hotel. We are sorry about the issues with your room reservation, and we sincerely apologize for disappointing you and for any inconvenience this has caused. Providing excellent hospitality to every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. We hope to make it up to you in the future.S... read more
Very Disapointment The room i reserve was 2 bed queen and when i checked in the clerk said she only have room with 1 bed. And the first room we got was smoking and smell horable, We were 2 adults and 2 kids and i have to sleep on floor. very disapointment for this room and hotel.
Business response:
Dear Kuldeep, Thank you for staying with us; we greatly appreciate your feedback. We are sorry you had issues with your reservation and the smoke smell that compromised your stay. We occasionally have guests who stay over without prior notification, which happened on the day of your arrival. While we tried to correct the matter before your arrival, we were unsuccessful and are genuinely sorry. Your comments will be shared with our team to prevent similar concerns from happening again. We hope the rest of your visit was enjoy... read more
Room is stinky like cigars and cigarette. Clearly should be a non smoking room
Business response:
Dear Yer, Thank you for being our guest and sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide every guest with a clean and comfortable environment; therefore, we apologize for the smoke smell that compromised your experience. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Lot of homeless people within the property right outside your room doing drugs. I had to ask for an upper level room which had problem with stinking weed smell. After 2 room changes, I had to cut short my stay and book another hotel for next day.
Business response:
Dear Shrinivas, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Seattle - Tukwila
How is Extended Stay America - Seattle - Tukwila rated?
Extended Stay America - Seattle - Tukwila has a 3.2 star rating with 2,035 reviews.
When is Extended Stay America - Seattle - Tukwila open?
Extended Stay America - Seattle - Tukwila is open now. It will close tomorrow at 12:00 a.m.