This profile has been claimed by the business owner or representative.
Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
never again Honestly the reviews I read before staying there did not live up to the hotel reviews. Upon arrival took forever to check in.. The hotel had a funky odor to it not a clean one, more like a old mildew one. Half of the stuff in the hotel worked. Upon arrival my room was still a mess and looked like someone else was just there. Bathroom was nasty I had to clean it since they lady at the desk claimed they where over booked and under staffed.. Honestly a horrible experience.. If I was on vacation or with my family I w... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. Please accept our apologies for the cleanliness issues you experienced. To uphold our company’s high standards, I will be reviewing our cleaning and room inspection procedures with our staff. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
Not even a Good Bed.... First, Expedia said my total charge included the pet fee of $25.; it did not- and we had to pay the additional fee- so we won't be using Expedia again. Second, the hotel was very disappointing. The heating system blow only cool air when we needed heat on a 43 degree night. One of the two elevators has been broken ' for weeks'. Even the coffee in the morning was undrinkable. I've traveled America for the last 34 years and would never recommend nor stay at one of these properties.
Business response:
Thank you for taking the time to write a review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback we will continue to strive to provide each guest with a comfortable room and professional customer service. I really appreciate you bringing this to our attention. We would love to have another chance to provide you with a better experience the next time you're in town.
Dissapointing Disappointed at the quality for the price paid. Poor service and Poor quality rooms.
Business response:
Thank you for your recent review of your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we failed to meet your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable room and professional customer service. I am grateful for the feedback you provided so we are able to continually improve our hotel. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
A place to sleep, and that's about it. The shuttle service to the train station was spotty, particularly in the evening. Cleaning in the hotel common areas was not great. What the call breakfast, was a dire minimum. Plastic wrapped muffins, granola bars, a few pieces of fruit and weak coffee. The hotel staff was very friendly. It was the first extended stay hotel that I've ever visited in which you had to go downstairs to request dishes. I found that a bit weird.
Business response:
I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our staff; however, we apologize that our amenities did not meet your expectations. To uphold our company’s high standards, I will work with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. I really appreciate you bringing this to our attention. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience... read more
Bare bones hotel This hotel is as minimalist as it gets. There were virtually no amenities. Although it had a kitchen, there were no dishes or utensils. We had to ask for them. The bathroom fan in our original room was so loud we had to ask to be relocated. The fan in the second room was loud but tolerable. There was a "grab and go" breakfast but offered virtually nothing. Thankfully, we did not plan to spend much time in the room. One positive: we got efficient, friendly service from Tiffany when we checked in.
Business response:
Thank you for taking the time to write a review of your stay. We appreciate the kind comments about our staff; however, we apologize our amenities did not meet your expectations. To uphold our company’s high standards, I will work with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our hotel. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a be... read more
I am little bit disappointed with the way things are organized in our room we stayed. Bath room door lock is not working. breakfast is not the way we expected.
Business response:
Thank you for your recent review of your stay. I am sorry to hear that the bathroom door was not working. We will take your comments and coach our team to provide better service in the future. I apologize that our grab-and-go breakfast did not meet your expectations. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.
good area, hotel smells the staff was rude, it smelled throughout the hotels I don't know what it was... And the breakfast they say is free were cereal bars.
Business response:
I appreciate you bringing your experience to our attention. I am so disappointed to hear that our staff did not attend to your needs in a professional manner. As well, I am sorry for the odor issues you experienced during your stay. I will be meeting with our staff to review your comments to ensure this does not continue in the future. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with a better stay in the future.
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.