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Extended Stay America - Secaucus - Meadowlands
- Hotels
- Secaucus, NJ
About this business
Location details
1 Meadowlands Pkwy., Secaucus, NJ, 07094, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not clean, had to transfer to another room.
Business response:
I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize your initial room was not up to your expectations as that is not our brand standard. However, I am pleased we were able to rectify the situation by providing you with another room to your satisfaction. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Ive stayed here before so i was surrised by how disappointed we were this time. No cookware, dishes, or utencils were available. I found roaches in the bathroom on 3 different occassions and theres no way our bed was a queen size. It was definitely only a full size. Sorry but i dont think we will return back here.
Do not stay here. The worse experience ever! When I checked in, they sent me to 3 different rooms because they weren't clean. Then, one of their employees walked into my room around midnight! This is completely unacceptable and I will not be recommending this hotel to anyone.
Business response:
Thank you for taking the time to review our hotel and for choosing to stay with us. We are very disappointed to hear of your experience as that is not our standard and is unacceptable here at Extended Stay America. Since we spoke to you last, we have coached our team and can assure you this will not happen again. Thank you again and we hope you accept our sincere apologies.
Cleanliness was a big issue; the wall is red stained ? Blood, toilet was really dirty. Breakfast was only muffins and coffeee. Doesn't worth the price.
I CHOSE THE HOTEL AS IT WAS CLOSER TO NEW YORK THERE IS NO ICE VENDING MACHINE. YOU HAVE TO MAKE YOUR OWN ICE IN THE ROOM, BUT IF YOU ARRIVE LATE, AS I DID YOU ARE LEFT WITH NO ICE. THEY ALSO DO NOT MAKE OR CLEAN YOUR ROOM. WHAT I DID WAS CHANGED THE ROOM AS THE ROOM HEATER NOR THE TELEPHONE WAS WORKING. I DON'T THINK I WILL STAY AT THIS PLACE AGAIN. TERRIBLE
I booked for non-smoking room and got smoking room and not hotel staff was not ready for the change... I reach late night and I have family with me still not ready for the change... I preferred before check in hotel ensure you get what you requested for,
Business response:
Thank you for taking the time to review our property and for choosing our hotel for your stay with us. We try our best to accommodate all requests and apologize we could not meet your needs. Demand for non-smoking rooms are quite popular and must have been even more so that day. Moving forward, we hope to honor your request. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
Beyond filth. No towels. No pillows. Hairs all over
Business response:
Thank you for taking the time to review our property and for choosing to stay with us. Your feedback is greatly appreciated! We apologize for the deficiencies you had experience. As the hotel's manager, I can assure you I have taken the actions needed to ensure your experience is not repeated. Again, thank you for choosing us for your stay as it was a pleasure having you as our guest.
Get away I went for 1 night thankfully! The garbage by the rear entrance was overfilled garbage was all around the bin the night I got there. When I left the next morning it was still the same. No kitchen utensils or anything at all in the kitchen. The bathtub had a ceramic chip missing. The room was clean but for a hotel that is not that old it looked worn.
Business response:
Thank you for taking the time to review our property and for choosing to stay with us. We apologize you did not enjoy your stay with us. We strive to ensure all our guests enjoy their stay and are provided clean rooms and exceptional service. We failed in that mission and can assure you it won't happen again. We will use your survey to better coach our team. It was a pleasure having you as our guest and we thank you again.
Frequently asked questions about Extended Stay America - Secaucus - Meadowlands
How is Extended Stay America - Secaucus - Meadowlands rated?
Extended Stay America - Secaucus - Meadowlands has a 3.6 star rating with 3,106 reviews.
When is Extended Stay America - Secaucus - Meadowlands open?
Extended Stay America - Secaucus - Meadowlands is open now. It will close tomorrow at 12:00 a.m.