Extended Stay America - Secaucus - New York City Area

Business response:

Dear Luc, Thank you for your wonderful feedback! We’re thrilled to hear that everything was perfect during your stay. Our team works hard to provide the best experience for our guests, and it’s rewarding to know we succeeded. We look forward to welcoming you back to Extended Stay America for another exceptional stay. Sincerely,Hotel Management 

Business response:

Dear Robert, Thank you for your feedback. We’re thrilled to hear that our hotel met your expectations and was practical for your trip. It’s wonderful to know we could provide the convenience you need. We look forward to welcoming you back to Extended Stay America and ensuring another successful stay in the future.Sincerely,Hotel Management 

Business response:

Dear Amelie, Thank you for your feedback. We apologize for the issues you encountered with the cleanliness, dampness, and the fire alarm. We understand how disruptive this was and regret that you did not receive adequate communication. We also apologize for the inconvenience caused by the elevator being serviced without prior notice. Your comments are important to us, and we will address these concerns to improve our guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,H... read more

Business response:

Dear Rick, Thank you for your kind words! We’re delighted to hear that our staff made a positive impression and provided you with helpful service. Ensuring a warm and accommodating environment for our guests is a priority, and your feedback reaffirms our commitment. We’ll be sure to share your compliments with our team. We look forward to welcoming you back to Extended Stay America and hope your next stay is equally enjoyable!Sincerely,Hotel Management