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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the WORST hotel we have ever been to. The shower head was gone, bed stains, no sheets or blanket on sofa bed, barely any towels, you had to pay for extra towels, WiFi, utensils and cookware.
Business response:
Dear Gilberto, Thank you for sharing your feedback regarding your recent stay with us. We sincerely apologize for the issues you encountered during your visit. Please rest assured that we take your concerns seriously and are working with our concerned team to prevent similar problems in the future. Our front desk team is always here to assist you. Please return and allow us to give you a better experience.Sincerely,Hotel Management
The address attached to the reservation is for the extended stay studio apartments next door. After finally finding the correct address and checking in on friday evening, I was informed of a $100 deposit, my card was then ran twice and i verified the amounts on my bank. I was told the deposit would be refunded upon check out on Sunday. On Monday, I see another transaction from the hotel for $84.00 and the $100 was not refunded or pending. I called the hotel and was told it may take a few days for the refund... and they did n... read more
Business response:
Dear Tara,We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
A terrible place to stay It was a terrible experience with the most dirtiest and pathetic smell in the hallways and the room The rooms smelled pretty bad like an unused den for 10 yrs. The bath rooms were so old and the blanket had some insect infection. I would never ever visit any extended stay hotel. There was no dustbin in the restroom. There was continuous banging noise all through the night . I would say I hardly noticed 2-3 cars on the parking the whole day during a weekend. People stopped staying at this place. This ... read more
Business response:
Dear Sivapriya, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned regarding cleanliness and noise are deeply concerning, and we regret that these impacted your visit. Your comments have been shared with our team. We understand your disappointment and agree that improvements are necessary. We are committed to making changes to enhance the comfort and quality of our guests’ experiences. We hope you might reconsider and give us another ch... read more
Room was dirty , the entire hotel was dirty . could not stay there
Business response:
Dear Guest, Thank you for your feedback. We apologize for falling short of your expectations. Your feedback is essential, and we'll address these concerns to improve our standards. We regret any inconvenience and hope you give us another chance.Sincerely,Hotel Management
Locked me out of my room for 2 hours claiming I didn’t pay for the week. After thoes extremely long hours came and 1/2 ass apologized for locking me and my children out claiming that it was their mistake and they found where the employee put the payment in the system. Absolutely Disgusting. The management is so bad wind why they hav a high turn over of staff. The damn room want even clean to begin with. Filthy
Business response:
Dear Guest, We sincerely apologize for the distress caused by the inconvenience you faced during your stay. The lockout and payment error are unacceptable, and we deeply regret any disruption to you and your children. This does not reflect our usual standards, and we assure you that corrective measures will be taken. Your feedback is invaluable, and we appreciate your patience. We are committed to providing a significantly improved experience if you reconsider staying with us. We understand your disappointment and sincerely ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.