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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Roaches 😭
Business response:
Jennifer, thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a... read more
Property smells of mold
Business response:
Andre, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon Sincerely, Hotel Management
Worst experience, ever. Rude staff. First room looked like someone had lived there for a year and it was never cleaned.. 2nd room had no bedding for pull out couch. Front desk didn't seem the least bit concerned. At this point, i asked for a full refund and found somewhere else to stay. Awful cleanliness and worst customer service i have ever experienced.
Business response:
Thank you for staying with us and for reviewing your experience. We apologize for the concerns you had with the accommodations. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. Thank you for your constructive comments as we strive daily to improve our guest services. Please come back and see us again. Sincer... read more
The room have a noise inside the wall, may be pipe noise, I couldn’t sleep in all night
Business response:
Thank you for your review. We are sorry your sleep was disturbed due to the noise you encountered and regret the inconvenience caused. We wish we had the opportunity to address this while you were here, as we would have done our best to ensure you were comfortable. We hope you will give us the chance to make it up to you on a future visit. Sincerely, Hotel Management
The property was disgustingly filthy. I had to change the sheets, pillowcase and ask for three separate blankets to get one without a head full of weave in it. Ink fingerprints were all over- was it a crime scene? Woke up to plumes of pot smoke coming into my room.
Business response:
On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Nni good. Dfity. The entry and bathroon lights barely worked and only 3 pillows that were so small and very uncomfortable. The dishes were not clean.
Business response:
Madelyn, thank you for your review. We sincerely apologize for the cleanliness and maintenance issues you encountered during your stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members to address the problems you outlined. We would welcome another chance to show you our true hospitality spirit. Sincerely, Hotel Management
Very upset Still extremely upset over no one being in the office to check me in nor assist with another customers key issue. I waited and waited, and made several calls but to no avail. I ended up booking another room at a completely different hotel. Meanwhile, I’m having a difficult time getting refunded from hotels.com. No one is willing to assist me . I will not ever go back to extended stay hotels .
Business response:
Thank you for taking the time to review our hotel.We weredisheartened to read about the service problems you experienced when checking in and hope you will accept our sincere apology. This is not the typical feedback we receive about our staff and the service. We love welcoming our guests into their home away from home and ensuring they have everything they need for a great stay. Please know we are taking every possible measure to make sure this does not happen again.We hope you will consider a future stay so we can better d... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.