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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disappointed The team during the day did not clean nor communicate what rooms were ready and/or available. The staff there when I arrived was flying blind & having to locate rooms by trial and error. He had to do this about 5/6 times with different guests. The room, I was originally assigned was already occupied. The room I finally got was dirty but I didnt have any other options and had to take it.
Business response:
Thank you for choosing us and for taking the time to post a review. We are sorry for the inconvenience you encountered while check-in, and apologize for the cleanliness issues you encountered. We will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We hope to chance to welcome you back and restore your confidence in us. Sincerely, Hotel Management
Poor on the third party site side! They didn't have the room available we reserved, manager said this site over booked them.
Business response:
Thank you for reviewing your experience with us. We regret we were not able to accommodate you in the room of your choice due to reservation issues from the third party. We hope this will not deter you from choosing us again and that you will allow us the chance to redeem ourselves. Sincerely, Hotel Management
Hotels.com needs a person to call me no Autobots This a Pet friendly Hotel and someone let a pet urinate in the halls and it smelled awful....it started to smell in the rooms and I asked to have my roomed changed and when they did the TV did not work in that new room. I was given a refund but Hotels.com did not respond to this.
Business response:
Daniel, thank you for taking the time to give us your feedback on your recent visit to our hotel. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from the first impression at check-in to final check-out will focus on exceptional customer service and impeccable attention to detail in all areas of our property. Going forward it will show how proud we are to welcome ... read more
The room was dirty. As is if housekeeping didn’t clean a thing. Waited at front desk for over 10 mins before anyone came. Front desk wasn’t friendly
Business response:
Thank you for your review. Please accept our apologies for the cleanliness issues you encountered and even more for the unsatisfactory service you received from our associates. Your concerns will be discussed with our team to ensure we better serve our guests. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always receive when staying with us. Sincerely, Hotel Management
rude check in The check-in agent was rude, the hotel should provide a mask to enter if they require, she was mumbling for the entire time I have had a visitor who had a long drive so we had to check in right away - this particular location will not be our choice anymore!
Business response:
Kadir, thank you for sharing your review. We apologize you did not experience one of our staff members at her best. We have followed up with our team to make sure we do not disappoint you in the future. We hope you will give us another chance to show you our commitment to outstanding service. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.