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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A terrible place to stay It was a terrible experience with the most dirtiest and pathetic smell in the hallways and the room The rooms smelled pretty bad like an unused den for 10 yrs. The bath rooms were so old and the blanket had some insect infection. I would never ever visit any extended stay hotel. There was no dustbin in the restroom. There was continuous banging noise all through the night . I would say I hardly noticed 2-3 cars on the parking the whole day during a weekend. People stopped staying at this place. This ... read more
Business response:
Dear Sivapriya, Thank you for sharing your feedback. We sincerely apologize for the unpleasant experience you had during your stay. The issues you mentioned regarding cleanliness and noise are deeply concerning, and we regret that these impacted your visit. Your comments have been shared with our team. We understand your disappointment and agree that improvements are necessary. We are committed to making changes to enhance the comfort and quality of our guests’ experiences. We hope you might reconsider and give us another ch... read more
Room was dirty , the entire hotel was dirty . could not stay there
Business response:
Dear Guest, Thank you for your feedback. We apologize for falling short of your expectations. Your feedback is essential, and we'll address these concerns to improve our standards. We regret any inconvenience and hope you give us another chance.Sincerely,Hotel Management
Locked me out of my room for 2 hours claiming I didn’t pay for the week. After thoes extremely long hours came and 1/2 ass apologized for locking me and my children out claiming that it was their mistake and they found where the employee put the payment in the system. Absolutely Disgusting. The management is so bad wind why they hav a high turn over of staff. The damn room want even clean to begin with. Filthy
Business response:
Dear Guest, We sincerely apologize for the distress caused by the inconvenience you faced during your stay. The lockout and payment error are unacceptable, and we deeply regret any disruption to you and your children. This does not reflect our usual standards, and we assure you that corrective measures will be taken. Your feedback is invaluable, and we appreciate your patience. We are committed to providing a significantly improved experience if you reconsider staying with us. We understand your disappointment and sincerely ... read more
Worst establishment ever Filthy rooms, rude staff, especially management, they DO NOT CHANGE SHEETS. They don’t apologize for mistakes they make. No consistency at all. Cheap and weak
Business response:
Dear Colahni, We're genuinely sorry to hear about your experience. Cleanliness and courteous service are our top priorities, and we apologize for any lapses. Your feedback is crucial, and we will address these concerns promptly to ensure improvements. Please know that your experience does not align with our standards, and we appreciate your patience. If you reconsider, we would love the opportunity to provide you with a significantly improved and more consistent stay in the future. Sincerely,Hotel Management
Don’t stay in 323 This was a horrible stay. The room we were given had carpet that was soaked in pet urine. The mattress was also soaked in pet urine. I’m not kidding the smell was so pungent it was stuck to our clothes and luggage and skin when we left. We had to get another hotel they told us we wouldn’t get a refund and didn’t have a room big enough to accommodate our family. We asked for 2 rooms they asked us for more money. We ended up going to a hotel about a mile down. There was also dead roaches in the cabinets and h... read more
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. We work hard to provide the best and clean... read more
Worse experience ever!!! I booked two rooms at the same time got conformation on the rooms only to find out that only one room was booked for the second person. Upon checking they said i was booked at another location. How did that happen when both were booked at the same time. After driving from State to State to go to wedding reception which i missed trying to get my room situation straight out now mind you they already debit my card for the room that i never got. Upon talking to several customer service reps i was told th... read more
Business response:
Dear Tina, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the issues with the reservation and customer service interactions, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We want to express our heartfelt apologies for all the inconvenience and frustrations you went through. We are wholly committed... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.