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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst establishment ever Filthy rooms, rude staff, especially management, they DO NOT CHANGE SHEETS. They don’t apologize for mistakes they make. No consistency at all. Cheap and weak
Business response:
Dear Colahni, We're genuinely sorry to hear about your experience. Cleanliness and courteous service are our top priorities, and we apologize for any lapses. Your feedback is crucial, and we will address these concerns promptly to ensure improvements. Please know that your experience does not align with our standards, and we appreciate your patience. If you reconsider, we would love the opportunity to provide you with a significantly improved and more consistent stay in the future. Sincerely,Hotel Management
Don’t stay in 323 This was a horrible stay. The room we were given had carpet that was soaked in pet urine. The mattress was also soaked in pet urine. I’m not kidding the smell was so pungent it was stuck to our clothes and luggage and skin when we left. We had to get another hotel they told us we wouldn’t get a refund and didn’t have a room big enough to accommodate our family. We asked for 2 rooms they asked us for more money. We ended up going to a hotel about a mile down. There was also dead roaches in the cabinets and h... read more
Business response:
Dear Guest, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. We value you as a guest and would love the opportunity to provide you with the hospitality you deserve and which you have come to expect from our brand. We work hard to provide the best and clean... read more
Worse experience ever!!! I booked two rooms at the same time got conformation on the rooms only to find out that only one room was booked for the second person. Upon checking they said i was booked at another location. How did that happen when both were booked at the same time. After driving from State to State to go to wedding reception which i missed trying to get my room situation straight out now mind you they already debit my card for the room that i never got. Upon talking to several customer service reps i was told th... read more
Business response:
Dear Tina, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the issues with the reservation and customer service interactions, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We want to express our heartfelt apologies for all the inconvenience and frustrations you went through. We are wholly committed... read more
This hotel stinks it smells like a nursing home the room was not clean I had to buy my own cleaning products honestly the room made me itch the entire time I was there
Business response:
Dear Latifiah, Thank you for taking the time to share your concerns with us. Your feedback is essential, and we're genuinely sorry for any discomfort you encountered. We're actively working to improve our cleaning procedures and to uphold our service standards moving forward. Please consider giving us another chance to provide you with a more comfortable stay should your travels bring you back to our area.Sincerely,Hotel Manager
It was close to good shopping and near 19/400 which is an easy off and on the expressway. It was not super clean; room was not in full working order and some of the staff just plain did not seem to care. We would not stay here again.
Business response:
Dear Tracy, Thank you for selecting us and appreciating our location near the shopping area. However, we're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. We regret the housekeeping issues you mentioned, which will be addressed adequately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Cockroaches We did not stay. We checked in and went to our room. It was a large space with a mini kitchen. It was drab but i was happy for a large space for our family of 5. However within a couple minutes of being in the room, my son saw 2 cockroaches and someone's left-behind clothing. I informed the desk we would not be staying. The guy at the counter did not argue or say much so i have a feeling it is a known problem. Hopefully they get an exterminator there regularly and take care of it because it seems like it could be... read more
Business response:
Dear Myia, Thank you for choosing us. We are glad you enjoyed our location and found your room spacious to relax. However, please accept our apologies for the cleanliness issues you encountered. Although our housekeeping team works hard to keep the entire area clean and fresh, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. We are reviewing this incident with the concerned team member to ensure we are well-po... read more
Very nasty… smelly…. Nothing exciting very aged room. The pictures on the website aren’t what the room looks like. It was creepy and we slept with out clothes on the entire time. Never again the longest 12 hrs ever
Business response:
Dear KeAmber, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.4 star rating with 1,225 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.