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Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
- Hotels
- Alpharetta, GA
About this business
Location details
3331 Old Milton Pkwy., Alpharetta, GA, 30005, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel stinks it smells like a nursing home the room was not clean I had to buy my own cleaning products honestly the room made me itch the entire time I was there
Business response:
Dear Latifiah, Thank you for taking the time to share your concerns with us. Your feedback is essential, and we're genuinely sorry for any discomfort you encountered. We're actively working to improve our cleaning procedures and to uphold our service standards moving forward. Please consider giving us another chance to provide you with a more comfortable stay should your travels bring you back to our area.Sincerely,Hotel Manager
It was close to good shopping and near 19/400 which is an easy off and on the expressway. It was not super clean; room was not in full working order and some of the staff just plain did not seem to care. We would not stay here again.
Business response:
Dear Tracy, Thank you for selecting us and appreciating our location near the shopping area. However, we're sorry for the front desk team's unattentive behavior during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. We regret the housekeeping issues you mentioned, which will be addressed adequately. It was a pleasure hosting you, and we hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management
Cockroaches We did not stay. We checked in and went to our room. It was a large space with a mini kitchen. It was drab but i was happy for a large space for our family of 5. However within a couple minutes of being in the room, my son saw 2 cockroaches and someone's left-behind clothing. I informed the desk we would not be staying. The guy at the counter did not argue or say much so i have a feeling it is a known problem. Hopefully they get an exterminator there regularly and take care of it because it seems like it could be... read more
Business response:
Dear Myia, Thank you for choosing us. We are glad you enjoyed our location and found your room spacious to relax. However, please accept our apologies for the cleanliness issues you encountered. Although our housekeeping team works hard to keep the entire area clean and fresh, they overlooked a few spots and are now working to correct the missed areas you mentioned. We know a first impression is essential, and your experience is different. We are reviewing this incident with the concerned team member to ensure we are well-po... read more
Very nasty… smelly…. Nothing exciting very aged room. The pictures on the website aren’t what the room looks like. It was creepy and we slept with out clothes on the entire time. Never again the longest 12 hrs ever
Business response:
Dear KeAmber, Thank you for your review and for sharing your feedback. We genuinely apologize for not delivering the experience you expected. We will discuss these issues appropriately as we are always focused on improving in these areas so our guests have an enjoyable experience when staying with us. We hope to make your next stay with us outstanding in every respect.Sincerely,Hotel Management
Room was filthy and hot. No breakfast.
Business response:
Dear Kaley, Thank you for taking the time to share your review. We apologize for the condition of our suites not being up to par and for any inconvenience caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Moreover, we apologize for your disappointment with our breakfast. Your concern has been shared with the appropriate individuals, and we are following up to determine where we went wrong and how we can avoid future ... read more
Convenient to Northside Hospital.
Business response:
Dear Jimmy, Thank you for reviewing your stay. We are glad our location was convenient for everything you wanted to do on this visit. Thank you for your patience, and we look forward to hosting you on your next visit to the city.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East has a 3.5 star rating with 1,271 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Northpoint - East is open now. It will close tomorrow at 12:00 a.m.