Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.

Business response:

Dear Guest, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of the outside insects mentioned. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure they are doing everything to prevent such disturbances in the future. We are committed to ensuring that our guests arrive in a room that is perfectly ready to receive them. Thank you for choosing us and for... read more

Business response:

Dear Sai, We sincerely apologize for the inconvenience caused by the sink not working, the water jamming, and the cleanliness issues with your sheets. We understand how frustrating this must have been and regret that it ruined your night. Please know this does not reflect our usual standards, and we have shared your concerns with our housekeeping and maintenance teams to address them immediately. Your feedback is important for us to improve. We truly value your patience and would welcome you back to provide a much better sta... read more

Business response:

Dear Michele, We are truly sorry to learn about the musty odor and the pest issue you encountered during your stay. This is not the experience we strive to provide, and we take your concerns very seriously. Please be assured that our housekeeping and maintenance teams have been informed to address these matters promptly to prevent recurrence. Guest comfort and satisfaction are extremely important to us, and we value your input to help us improve. We hope to provide you with a much better experience. Sincerely, Hotel Manageme... read more

Business response:

Dear Corey, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if your suite was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Please visit us again the next time you are in the area, and we'll show you our commitment to exceptional hospitality. Sincerely, Hotel Management 

Business response:

Dear William, We sincerely apologize for the inconvenience you faced during check-in due to our system reboot. We understand how frustrating it must have been to wait outside after a long journey, and we regret that we were unable to provide a smooth arrival process. Please know that we are working with our team and system providers to ensure such issues are resolved quickly and do not disrupt our guests in the future. We appreciate your patience and hope to provide you with a much-improved stay next time. Sincerely, Hotel M... read more

Business response:

Dear Jasmine, Thank you for staying with us and sharing your concerns. Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects. Our pest control provider services our hotel on a routine basis. However, we will address this with them to ensure any future issues are resolved. We regret the frustrations you experienced and appreciate your patience. Thank you again; we hope you will give us a second chanc... read more