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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn't stay because they called last minute and cancelled because they said they over booked
Business response:
Dear Sherry,We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand that being informed of an overbooking situation and not being able to stay with us is extremely frustrating, and we deeply regret any distress caused. Although this is not a normal occurrence, we completely understand your frustrations regarding the situation. We are grateful that you have brought these specific concerns to our attention as we continually grow and improve from our guest feedback. ... read more
Terrible Angie is RUDE and should not be in hospitality. Hospitality requires a person with people skills she has none! No heat in the room and she followed us around as though we were about to steal something. Just go somewhere else for your own sake!!! The room was full of MOLD
Business response:
Dear Vanesha, We deeply apologize for your negative experience and expect all our staff to be respectful and accommodating. We will address this matter internally with our team to ensure our guests receive the service they deserve. Also, we are immediately investigating and addressing the issues in your room with our maintenance and housekeeping teams to ensure these problems are resolved and do not affect future guests. We truly regret that your stay did not meet your expectations, and we appreciate you bringing these issue... read more
Too many roaches
Business response:
Dear Bunadette,Thank you for your feedback. We are truly sorry about the experience you encountered during your stay. The cleanliness and comfort of our guests are extremely important to us, and we will be addressing this issue with our team. Please know that we are taking the necessary measures to ensure the environment meets the highest standards and prevent future occurrences. We hope you will give us a chance to provide you with the hospitality you deserve on a future visit. Thank you again for your feedback.Sincerely,Ho... read more
No body at the desk and the metal door rolled down. Hotel clerk ask if i wanted a refund before i ecer went to the room. It was dirty, smelled horrible and was not fit for anyone to sleep in.
Business response:
Dear Branden,We sincerely apologize for the inconvenience you experienced, particularly with the lack of service at the front desk and the condition of your room. These issues fall short of our standards, and we understand how disappointing this must have been. We will address the cleanliness issues with our housekeeping team to ensure improvements are made. Additionally, we will work on enhancing our staffing level to offer prompt and professional service. Thank you again for your feedback, as it helps us improve the experi... read more
Check in was easy. There is no guest staff in the evenings. On day of our check out staff hours began at 7am but at 8:08 the metal door was still pulled down that closes off the reception desk. I left my room keys in the room. The location is very convenient to highway and shopping but there are just too many roaches inside the hotel. Also I didn't feel very safe with it tucked away in the back and the exterior doors are supposed to be activated by a room key to open but the doors are always open (don't need a room key to op... read more
Business response:
Dear Brett,We appreciate your positive comment about our convenient location and easy check-in process. However, we are sorry for falling short of your expectations in other areas. We take your feedback seriously, and we will address your concerns with our team to ensure a clean and secure environment for all our guests. Please note that your safety and comfort are our top priority. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much b... read more
The toilet would not flush and the shower was full of mold. It felt very unclean.
Business response:
Dear Krilecia, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
It was horrible. It stinks. It’s scary. It’s dirty.
Business response:
Dear Nyasha, We are deeply sorry to hear about your negative experience. Your feedback is important to us, and we will address the issues you mentioned regarding cleanliness and safety. We apologize for any distress caused and appreciate your patience as we work to improve our standards.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 3.5 star rating with 1,701 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.