Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.

Business response:

Dear Aisha, Thank you for staying with us and for sharing your experience. We’re sorry to hear that the lighting in your room was too dim. Proper lighting is essential for comfort and functionality, and we understand how frustrating it can be when it falls short. Your feedback helps us prioritize these improvements. We appreciate your input and look forward to welcoming you back for a brighter, more comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Stephen, Thank you for staying with us and for taking the time to share your experience. We’re glad to hear that our team made a positive impression and that our location and pricing suited your needs. However, we sincerely apologize that your room did not meet our smoke-free standards. We take this issue seriously to ensure a fresher and healthier environment for all our guests. Your feedback helps us improve, and we hope you’ll consider giving us another opportunity to provide a more comfortable and consistent stay in... read more

Business response:

Dear David, We’re very sorry to hear about the circumstances of your recent stay. Please know this is not the level of service or environment we strive to provide, and we regret the discomfort and distress caused. Thank you for bringing this to our attention. We appreciate your feedback and patience, and hope you will give us another opportunity to provide you with an outstanding visit whenever you are in the area again. Sincerely, Hotel Management 

Business response:

Dear Yonghwa, Thank you for sharing your experience. We are glad you chose to stay with us and appreciate your understanding during your visit. While we aim to honor all preferences, availability can sometimes vary, and we sincerely appreciate your flexibility. Your feedback is valuable, and we are always working to ensure each guest has a seamless and comfortable stay. We hope to have the opportunity to welcome you back for an even more enjoyable visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We're sorry that our property did not smell fresh during your stay. This is unacceptable and not the experience we strive to provide. We take incidents like this seriously and will ensure our policies are enforced and our property remains a safe and respectful environment for all guests. We appreciate you bringing this to our attention and want to assure you that we're taking immediate action. Please consider giving us another chance to show you the level of quality and comfort you're looking for. Sincerely, Hote... read more

Business response:

Dear Guest, We are sorry for the issues you experienced when communicating with our front desk team. We have discussed your concerns with the appropriate staff to ensure we better serve our guests. Thank you for providing us with your honest feedback, and we hope we will have another chance to provide you with better service the next time you visit this area.Sincerely,Hotel Management 

Business response:

Dear Thomas, We are sorry about your experience and understand your frustration. Policies regarding refunds can vary, especially with third-party bookings, and we regret any inconvenience this may have caused. Providing a positive experience is always a priority, and your feedback is appreciated. We hope for the opportunity to serve you better in the future.Sincerely,Hotel Management 

Business response:

Dear Kedric,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for any inconvenience during your time here. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management