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Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
- Hotels
- Alpharetta, GA
About this business
Location details
1950 Rock Mill Rd., Alpharetta, GA, 30022, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elevator out of order. I’m on 3rd floor. I’m 71. Had to carry all my luggage upstairs from back. Back door did not work. Some used a rock (already there) to prop it open. Secure huh? Plus a bunch of people just hanging out in the back milling around.
Business response:
Dear Eddie, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay. The out-of-order elevator and malfunctioning back door are issues we are sharing with our team. Your safety and comfort are our top priorities, and we regret that this was not reflected during your visit. We are also enhancing our security measures to ensure a safer environment for all guests. Your experience is important to us, and we appreciate your patience as we work to resolve these issues. Thank you f... read more
I got there and they told me they had no rooms available because they had no staff to clean them
Business response:
Dear Jr,We apologize for the inconvenience you experienced upon your arrival. Please rest assured that your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. We will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management
The staff was incompetent and slow. The roaches were terrible. I would not do this again.
Business response:
Dear Travis, Thank you for your honest evaluation. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. Moreover, we are deeply sorry that our staff was not as responsive as they should have been in addressing your concerns. It is always our goal to follow up and resolve everything to your total satisfaction; therefore, we are disappointed this was not your experience. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
Check in process was lengthy and asked for irrelevant personal information such as my employer. A $100 deposit was required in addition to the charges I already paid on Expedia, which was not disclosed until I checked in. I should have listened to the red flags and left when I had the chance before check in. Lobby smelled of marijuana, and elevator and hallways smell strongly of cigarette smoke despite having “all no smoking” suites. Room had a floralish chemical fragrance odor so strong it gave me a headache and made my eye... read more
Business response:
Dear Heather, We sincerely apologize for the multiple challenges you faced during your recent stay. Your feedback regarding the check-in process, unpleasant odors, and room conditions is deeply concerning. We understand the impact this had on your experience and are committed to addressing each issue with our team. We assure you that your comments will guide our improvements. Regarding the deposit, we understand your frustration and want to reassure you that this is a standard practice. You should be reimbursed within 14 day... read more
Poor customer service drug addicts running around everywhere no parking rooms where filthy all around experience was terrible
Business response:
Dear Tavoris, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This place used to be good when I came to US first time before 8 years. Yesterday, the place and room was having smoking smell. The room was very dark and many power outlets were not working.
Business response:
Dear Sanket, Thank you for selecting us again after such a long time and taking the time to write a review. It is nice knowing you were pleased with the service and had a great time with our responsive team in the past. However, we are sorry for the condition of the room you received this time and will discuss it with our maintenance team for review and action. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management
We got DNR'D for something that we had nothing to do with all because the person that worked at multiple building was jealous and mad because he was sexually harrassing me and my friend.
Business response:
Dear Aysha, We are sorry for your experience and are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured that we will discuss this situation with our team and reiterate the importance of impeccable customer service and attention to detail. We appreciate your feedback and hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management
Could not check in Listing says check in until 12AM, but closed when I arrived at 11:15 PM. Waste of time.
Business response:
Dear Liam, We apologize for the inconvenience you experienced with the check-in process. Your feedback is important to us, and we will review our check-in information to ensure accuracy and clarity for future guests. We understand the frustration this situation may have caused and appreciate your patience. If you have further details or specific concerns you'd like us to address, please feel free to share them with us. We value your input and strive to improve our services based on guest experiences. We hope to have the oppo... read more
The room was extremely smelly, carpet dirty, there was even a big dead insect in the carpet. We were so tired after checking in at night, that we just sprayed the room and somehow passed the night. The washroom counter, toilet sear was dirty too.. Overall its just the location which is in a mall, is nice, otherwise its too unghygienic and bad
Business response:
Dear Payel, Please accept our apologies for any inconvenience caused by the mentioned issues. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We have shared your feedback with our housekeeping team, and remedial steps are underway to ensure future guests are not similarly impacted. Thank you again for your candid feedback. We hope you will allow us to make this up to you during your future stay.Sincerely,Hotel ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd.
How is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. rated?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. has a 3.5 star rating with 1,701 reviews.
When is Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. open?
Extended Stay America Select Suites - Atlanta - Alpharetta - Rock Mill Rd. is open now. It will close tomorrow at 12:00 a.m.