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Extended Stay America Select Suites - Atlanta - Buckhead
- Hotels
- Atlanta, GA
About this business
Location details
3967 Peachtree Rd., Atlanta, GA, 30319, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just crazy OK... Where do I start? the room wasn't fully cleaned. the couch had a burn hole, the bathroom light didn't work, the cabinet was missing a draw, the sink was dirty, the sink had burn marks, the tub was stained aka dirty, bold stained on the hallway railing. I was so tired from my drive from Philadelphia, I didn't feel like a fight. I went to the office about the room and the new room they tried to swamp out, was even more dirty. The manager Charles tried to fix the light, because the maintenance worker had skippe... read more
Business response:
Thank you for sharing the specifics of your stay with us. We regret our beds were not to your comfort apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
I will stay again I stayed 3 days 3 nights. Check in staff was great. I had to request cooking and eating utensils and they brought it to me. My remote was new but didnt work, they brought me anither and stayed to make certain it worked. The bed was amazing. I slept like a log. The place whole room was very clean. I will stay again.
The property was very clean, the person I checked in with was very courteous and professional. My room was cozy, quiet, cute and very clean. There was a working drink machine, a nice view and a cute kitchenette for cooking. I will definitely come back again.
Business response:
Thank you for your kind review and for rating your experience at Extended Stay America, a five-star. We are thrilled how impressed you were with not only our property and your suite, but also the service delivered by one of our associates at the front office. Thank you again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management
Staff was helpful was able to get us a room even though we checked in 2 hrs early . True life savers considering we had a rough night and morning due to our previous hotel check in disaster....
Business response:
Thank you for reviewing your experience with us. We are glad we were able to accommodate your request for early check-in and that you were pleased with the courteous service our associates provided. Thank you again for your feedback and we hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Buckhead
How is Extended Stay America Select Suites - Atlanta - Buckhead rated?
Extended Stay America Select Suites - Atlanta - Buckhead has a 4.3 star rating with 1,189 reviews.
When is Extended Stay America Select Suites - Atlanta - Buckhead open?
Extended Stay America Select Suites - Atlanta - Buckhead is open now. It will close tomorrow at 12:00 a.m.