Extended Stay America Select Suites - Atlanta - Clairmont

Business response:

Dear Guest, We sincerely apologize that your experience did not meet your expectations and that you were unable to stay the first night. We understand your frustration regarding the need to move to another property and your request for a refund. Please know that your comments will be shared with our management team. Guest satisfaction is very important to us, and we hope to have the opportunity to provide a better experience and welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Please accept our sincere apologies for any inconvenience you encountered during your stay, which led to your early departure from our hotel. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your concerns about the refund also have our attention. We never intend to disappoint our guests in any way, and we will share your comments appropriately. We genuinely ho... read more

Business response:

Dear Guest, We appreciate you taking the time to leave your comments. Our Select Suites brand is designed to offer budget-friendly extended-stay accommodations with fully equipped kitchens and spacious rooms, while allowing guests to personalize their experience with their preferred personal care items. We value your feedback and remain committed to providing comfortable, value-driven accommodations for our guests. Thank you for choosing us, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are sorry to hear there was any difficulty reaching our team after hours. At Extended Stay Select Suites, a member of our in-house team is always on call each night to assist with time-sensitive needs such as check-ins or key assistance. Guests can use the phone located in the lobby entrance, which connects to an operator who will promptly dispatch our Night Attendant. While there may be a brief delay as the attendant is on call, they are always available for urgent reque... read more

Business response:

Dear Lloyd, We sincerely apologize for the cleanliness issues you encountered in your first room and for the roach concerns in the second room. Guest comfort and safety are our top priorities, and your feedback has been shared with our housekeeping and pest control teams. We truly regret that your stay did not meet the standards we strive to maintain and appreciate your patience as we work to improve. We hope to have the opportunity to welcome you back under better circumstances. Sincerely, Hotel Management 

Business response:

Dear Rae, Thank you for taking the time to review your experience during your recent visit. We sincerely apologize for the situation you described. As our valued guest, you should always expect a comfortable, clean, and relaxing environment when staying with us. Although our hotel has a regular pest control service, we will contact them to address this issue promptly. While it is reassuring to hear our front desk associates were supportive, we regret the lack of follow-up regarding your concerns. Thank you for bringing this ... read more

Business response:

Dear Micaela, We sincerely apologize that your stay did not meet your expectations and that you encountered issues with outdated furniture, cleanliness, and a pest. This is not reflective of the standards we strive to maintain. Please know that we take your concerns very seriously and have shared them with our maintenance and housekeeping teams to ensure immediate corrective action. Your feedback helps us improve and provide a better experience for all guests. We hope to have the opportunity to welcome you back for a more co... read more