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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The entire experience was awful. There was a hair on the ledge of the tub, the room door could not be opened even after three keys.
Business response:
Dear James,We sincerely apologize for the disappointments you faced during your stay. A clean and functional environment is essential, and we regret that these standards were not met. The issue with the door and the cleanliness oversight in the bathroom will be addressed with our team to prevent a recurrence. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a future stay.Sincerely,Hotel Management
This was THE WORST experience ever made my booking Thru Expedia , that night , Showed up 30 mins later , UNABLE TO CHECK in completely , Called Expedia back they say they Have to Still charge me , and can't put me in another room. even tho they are not able to contact any one at this property to assist with this check in . SO me and my kids basically had to stay in the car for the night .. THANKS
Business response:
Dear Quincy, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The staff was alright it’s just that I found bugs on the floor and Items from the last guest that hadn’t been cleaned out
Business response:
Dear Logan,We appreciate your feedback and are glad to hear that our staff met your expectations. However, we sincerely apologize for the cleanliness issues you encountered during your stay, including the presence of pests and leftover items from a previous guest. This is not the standard we strive for. Your comments will be addressed with our housekeeping team so that we can ensure that our rooms are thoroughly cleaned and inspected before allocating them to our guests. We hope you will give us a chance to provide you with ... read more
I didnt even get into a room nobody was there to check me in, and rhe customer service number i read to call kept saying it was full, i spent money i never got back for a room i didnt get into.
Business response:
Dear Aaron,Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Gross
Business response:
Dear Gareebah, Our goal is to provide every guest with an outstanding stay. Therefore, we sincerely apologize for any difficulties you may have experienced while a guest at our hotel. Your feedback is invaluable, and we will address this matter with our team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.