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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A few of the staff member were quite courteous and wonderful There was no continental breakfast. The elevator was broken. I was not very happy with my stay. Ed there years ago and it was nice. I'm not sure what's happened. I'm sorry to leave this. I felt it was my duty to let the public know. I've never left a bad review.They treated me awfully.I treated a lot of customers terribly I would never recommend him
Business response:
Dear Leslie, Thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for any service issues that impacted your stay. This is not the kind of impression that we want our guests to have. Hence, your comments have been discussed with the concerned individuals to ensure we are consistent with our service delivery. We value your business and hope to welcome you bac... read more
Felt very outdated, bed was hard as a rock, furniture old and scratched up, tv didn’t work, elevated work
Business response:
Dear Karrin, We apologize for not meeting your expectations during your recent stay at our hotel. We regret the inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our team to ensure we are well-poised to serve you in the future. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we ... read more
Room was smelling bad, carpets in hall room dirty and smelled bad. AC not working good auto shut after some time
Business response:
Dear Dhawal, Thank you for your feedback. We apologize for any negative experience related to your recent visit. Please know we take accusations of this nature seriously, and we appreciate your patience as we investigate. We would love to have another occasion to host you in the future and provide you with the seamless stay you deserve!Sincerely,Hotel Management
Weed smell. Everything was terrible
Business response:
Dear Qasim, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had the opportunity to address the problems while you were still here. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
We never received our refund deposit back.
Business response:
DearGuest,We always want our guests to leave with a favorable impression of our hotel; therefore, we truly apologize for not meeting your expectations. We are sorry for the inconvenience you encountered with the charges on your card. We completely understand the frustration you must have experienced and would assure you this will be looked into and addressed. Your patience and understanding during this time would be greatly appreciated. Please revisit us for a better experience.Sincerely,Hotel Management
Worst experience in hotels. When I arrived, someone had already made check in, the room they gave me was in the worst condition, broken furniture, nobody attended, phone was broken, and sounded all the time. Breakfast was a joke. Would not recommend to an enemy. They didn’t try to help or apologize.
Business response:
Dear Javier, Thank you for your feedback. Please know we have strict quality control standards meant to prevent a situation like yours from occurring. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer se... read more
This location extended stay is pathetic, they have their 10 point checklist out of which, sink drainage issue, hot water issue, cooktop not working, tv not workong, window was always open, cleaning was average. Had a very bad vibe for the first night, but had to manage somehoe, second day was atleast better, they fixed all problems. First of all, if you are taking money and can't even provide basic facilities that you are offering.
Business response:
Dear Vikrant, We're truly sorry to hear about your experience at our extended stay location. Providing a comfortable and hassle-free stay is our priority, and we regret that we fell short of meeting your expectations initially. Your feedback is invaluable as it helps us address areas needing improvement promptly. We appreciate your patience as our team worked to resolve the issues, ensuring a better experience during the remainder of your stay. Please accept our sincere apologies for any inconvenience caused. Should your tra... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.