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Extended Stay America Select Suites - Atlanta - Clairmont
- Hotels
- Atlanta, GA
About this business
Location details
3115 Clairmont Rd., Atlanta, GA, 30329, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience in my life I walked in, inspected the room, got to the bathroom , saw multiple roaches in the shower, we walked right out the door, went to service desk requested my money back, only offered a partial refund . Please everyone Do not book here!
Business response:
Dear Shanna,We sincerely apologize for the inconvenience you encountered in your suite. Providing a clean and comfortable environment is our top priority, and we take feedback like yours very seriously. Our team is actively addressing this matter to ensure all accommodations meet the highest standards. We understand your frustration and appreciate your comments, as they help us improve. While we regret that your visit was cut short, we hope you will consider giving us another opportunity in the future. Guest satisfaction rem... read more
Room had a horrible smell and a lady sleeping in the lobby. The lobby closes after hours but the number they give you to dail for help gets a dial tone. Even saw a roach. I hate to complain but this was my worst hotel experience yet. Only reason I give two stars is because it wasn't so filthy that I wouldn’t stay and because the young man during check in was very kind. There was even a parking spot specifically for law enforcement but the parking spot remained empty. Just find somewhere else.
Business response:
Dear Nenah,Thank you for your honest review. We're truly sorry about the inconvenience you had with your room. We will share your concerns with our housekeeping team to ensure that these incidents do not occur again in the future and that we can provide a better environment for your guests. We also regret any discomfort you experienced with our after-hours service and lobby. However, we are glad our check-in staff helped you and left a positive impression. We understand your disappointment and hope to host you back in the fu... read more
One night stay It was ok. Exterminator is needed thou,Saw a roach in the bathroom.
Business response:
Dear Sherlene,Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We hope you had a pleasant stay overall despite this issue. We look forward to another opportunity to provide you with the flawless stay you deserve. Sincerely,Hotel Management
Ew Not even sure the sheets were clean. Smelled horrible.
Business response:
Dear Morgan,We strive to provide a comfortable and pleasant environment for all our guests, and your comfort is important to us. Therefore, we regret any discomfort you experienced during your visit. We will share your comments with our team to ensure a clean and relaxing experience for our guests in the future. We regret the inconvenience and hope you will give us another chance to provide you with a better experience.Sincerely,Hotel Management
The place had bugs everywhere i checked out the same day. It was disgusting and unsafe, this place should be taken off the listing
Business response:
Dear JARRELL, Thank you for being our guest. We regret the disturbances you reported and assure you we will do everything possible to discourage their entrance to our hotel. Our housekeeping and pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
Not a great place The water leaked out of the shower head and no cookware. You have to pay to rent it it for an insane amount. Would not recommend. It also had a stale old smell inside. Elevator was down the whole time. Staff was great and went above and beyond but whoever owns this property doesn’t care about the conditions.
Business response:
Dear India,While we're glad our team exceeded your expectations with their dedication and effort, we're sorry that other aspects of your stay fell short. The issues you mentioned are concerning, and these are not the standards we aim to uphold. For cookware, we keep it at the front desk to maintain cleanliness and provide it upon request, ensuring it's ready for use. Your comments about the overall upkeep of the property are important, and we will communicate these concerns to our team to prioritize improvements. We greatly ... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Clairmont
How is Extended Stay America Select Suites - Atlanta - Clairmont rated?
Extended Stay America Select Suites - Atlanta - Clairmont has a 3.4 star rating with 1,660 reviews.
When is Extended Stay America Select Suites - Atlanta - Clairmont open?
Extended Stay America Select Suites - Atlanta - Clairmont is open now. It will close tomorrow at 12:00 a.m.