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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Property Location Located in Smyrna (Cobb Galleria), Extended Stay America - Atlanta - Cumberland Mall is minutes from Cumberland Mall and Cobb Galleria Centre. This hotel is within close proximity of SunTrust Park and Cobb Energy Performing Arts Centre.Rooms Make yourself at home in one of the 125 air-conditioned rooms featuring kitchens with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless Internet access keeps you co... read more
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sometimes you don't get what you pay for I arrived after working a 12 hour shift and a long drive for my next assignment the next day. The young Man at the front desk asked me if I had a reservation and proceeded to check me in he stopped after a few minutes to inform me un-apologetically the both the TV and the internet were not working, he seemed annoyed I assume from the number of complaints he was probably receiving. I asked him if they were working on it and he said something about them being there. I was too tired to t... read more
Business response:
Sharon, thank you for your feedback. We are sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. We are meeting with staff members to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. We hope you will give us another chance to provide you with exceptional service in the near future to help you regain your trust in us once again! Sincerely, Hotel Manage... read more
Overall a Good Place
Business response:
Sharon, thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Dirty forks in the sink dental floss pick on the floor counter not wiped clean bed very clean
Business response:
Thanks for being our guest. We apologize for the inconvenience you encountered in your room with regard to cleanliness. We are concerned about your experience and have immediately brought this to the attention of our housekeeping department to review and action. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
Relatively clean but a few problems The overall room was ok, the sheets on the queen bed didn't fit and kept coming off which is gross and aggravating, the shower curtain wasn't long enough and didn't actually go into the tub so water was constantly everywhere in the floor after you showered, the door to the room had so much space around it you could see light and could hear every single noise outside even crickets it sounded like being outside honestly, and the bed was very uncomfortable and we hurt every morning getting up... read more
Business response:
Thank you for your visit and for taking the time to give feedback. We apologize that you had some issues during your stay. Our goal is to provide each guest with a wonderful experience, so we regret that we fell short. Your comments have been shared with the team, and we are taking steps to ensure this does not happen again. We enjoyed serving you and hope you will return to our hotel in the future. Sincerely, Hotel Management
I like the location and I did not like the units kind old but it was ok for the money paid.
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Thank you for visiting Extended Stay America. It makes us happy that we were able to deliver a pleasant stay. We appreciate your review and hope to have you as our guest again. Sincerely, Hotel Management
Business response:
Thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management
Good location. Dirty bathroom shower and commode. Filthy stairwell and sidewalks eg. cigarette butts,overflowing trashcans,trash in parking lots.
Business response:
BIll, thanks for being our guest. We are glad to read you had an overall pleasant visit and liked our location. However, we are sorry for the cleanliness issue you experienced at our property. Your review will be taken as a tool to ensure that all procedures within our housekeeping departments are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 4.1 star rating with 1,248 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.