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Extended Stay America Select Suites - Atlanta - Cumberland Mall
- Hotels
- Smyrna, GA
About this business
Location details
3103 Sports Ave. SE, Smyrna, GA, 30080, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Decent and accommodating staff. Was late for my check in and the staff member assisted and got us us settled in. Great over night stay or extended stay. Quick and easy lock and go.
Business response:
Ches, thank you for choosing Extended Stay America for your accommodations. We appreciate you mentioning our friendly, helpful staff. We pride ourselves on 100% guest satisfaction, so we are thrilled this was your experience. Your compliments will be shared with the team to let them know their efforts were noticed. We appreciate you being our guest, and we hope to welcome you back soon! Sincerely, Hotel Management
Business response:
Jim, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
The stay was nice and comfortable. But the tv wouldn’t play but just the news station.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a nice time with us. We appreciate your business and hope to see you back soon. Sincerely, Hotel Management
The gentleman that was on duty on the weekend of 10/19/18, wasvery nice, compassionate and helpful. I was wearing a ortho boot on my foot, when he realize it, he made sure I had everything I needed. When I called to the desk to adk for dishes, toaster, etc, he didn't allow me to come pick it up, he bought it to me. What grest customer service. The refrig was leaking in my room and he came by to see what was going on and offered to move my husband and I to a different room. Great customer service, but a little pricey.
Business response:
Toni, thank you for choosing us. It is a delight to know you liked the courteous service provided by our staff and that you had a pleasant stay. However, we are sorry you weren’t happy with our prices. Please know we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. We hope you’ll choose us again on your next trip to our area. Sincerely, Hotel Management
Business response:
We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America. We invite you to come back and stay with us again when in the area! Sincerely, Hotel Management
Business response:
Nathan, we appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Stayed two nights October 2018. Quiet location with good access to highways. Room was simple but pleasant. Minor police disturbance on first night was a bit odd.
Business response:
Thank you for the nice review. We are pleased everything went well for you during your visit and that our location made it even better. Thanks for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Business response:
It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management
The staff is what makes this hotel worth staying at. It's nothing to write home about. Old and sad property...
Business response:
Thank you for being our guest. We are pleased to know you were happy with our associates and had an overall pleasant time with us. However, we are sorry we missed meeting some of your expectations. We appreciate your suggestion and hope to see you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Cumberland Mall
How is Extended Stay America Select Suites - Atlanta - Cumberland Mall rated?
Extended Stay America Select Suites - Atlanta - Cumberland Mall has a 3.1 star rating with 2,172 reviews.
When is Extended Stay America Select Suites - Atlanta - Cumberland Mall open?
Extended Stay America Select Suites - Atlanta - Cumberland Mall is open now. It will close tomorrow at 12:00 a.m.