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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We needed a place for a quick overnight trip for a family funeral. Price was right. The room was large and if we had needed more than one night the kitchen would have been perfect.
Business response:
Christy, thanks for choosing Extended Stay America for your stay. We are pleased to know your stay with us was comfortable and that you liked the good value we offer. It was a pleasure having you at Extended Stay America, and we look forward to hosting you again soon. Sincerely, Hotel Management
Contemplating on coming back I basically had to make 4 reservations just to do a 2night stay. It was ridiculous, I was refunded for 2 nights, but now I have to wait for my money. The two students who worked there did not know what they were doing at all. But at least they were polite.
Business response:
Thank you for your stay with us and we appreciate your feedback. We are sorry you had issues with your reservation and our front desk staff did not resolve the issue to your satisfaction. Your comments will be shared with our team in order to prevent similar issues from happening again. We hope the rest of your stay was enjoyable and that you will stay with us again whenever you are in the area. Sincerely, Hotel Management
Ok but could be better The air conditioning did not get cold. They mentioned breakfast but to was some granola bars and muffins. No staff on duty when I was ready to check out.
Business response:
John, thank you for reviewing our hotel. Please accept our apology for missed meeting your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to make sure we don't repeat our mistakes. Also, please know, since we follow grab-and-go breakfast concept, the items that we served are limited. We value your feedback and hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. ... read more
Business response:
Jacqueline, thank you for your review. We are glad your overall stay was satisfactory. We hope you will give us another chance to serve you much better in the future. Sincerely, General Manager
The store took a while cook some food...
Business response:
Bret, many thanks for taking the time to post your review. We are pleased you had an overall nice stay and enjoyed being with us. We hope to have the opportunity of welcoming you back soon. Sincerely, General Manager
Great Location, nice friendly and helpful staff. Unfortunately to many smokers around pool area.
Business response:
Cesar, thank you for being our guest and for sharing your review. We are glad you liked our ideal location as well as our courteous associates. We work hard to provide a clean and comfortable environment and I am sorry if the smoke smell compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact to our future guests. Thanks again for the candid feedback, and we hope to have the opportunity to welcome you back again. Sincerely, General Manager
Very spacious My husband and we're here to visit our son and his family for two weeks and we needed comfortable space. This hotel exceeded all our needs. There was plenty of room to stretch out and the bathroom and kitchen were not tight spaces. The staff took care of every need. Overall we were very impressed.
Business response:
Lauriena, thank you for selecting Extended Stay America - Atlanta - Kennesaw Chastain Rd. for your visit and for sharing your comments. Our team was so pleased to learn you found your suite comfortable and that their efforts were recognized. Thanks for being our guest, and we look forward to seeing you and your family in the future! Sincerely, General Manager
Make sure that your room is cleaned. Our microwave was nasty, but I went to the front desk and notified the lady working and she came and cleaned it herself. She was wonderful!
Business response:
Matt, thank you for being our guest at Extended Stay America - Atlanta - Kennesaw Chastain Rd. We are sorry for the cleanliness issues you encountered but we are pleased our staff resolved the issue to your satisfaction. I will surely share your compliment with the associate you mentioned. We hope to see you again soon. Sincerely, General Manager
Business response:
We can’t thank you enough for the perfect rating! It’s great to know you were impressed with every aspect of our hotel and had a wonderful time with us. We look forward to welcoming you again at Extended Stay America - Atlanta - Kennesaw Chastain Rd. on your next trip in the future. Sincerely, General Manager
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.