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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Recent stay in Atlanta Hotel old and tired. With a little work it could be an hotel that I would consider in the future but not under current circumstances.
The hotel room smelled awful! The hotel room smelled awful as soon as we walked into it, it was very overpowering. The whole hotel smelled weird. But the room was overbearing and it was just not clean.
Business response:
Thank you for providing us with details about your stay. I am sorry to hear that the cleanliness and smell of your room were not satisfactory. I will be meeting with our housekeeping staff to ensure that these issues are properly addressed. We hope that you will give us the opportunity to provide you with a better stay the next time you’re in the area.
Not a pleasant stay! Bed had pet hair throughout bed. Requested a whole new bed set & they were dirty as well. Counters in kitchen as well as bathroom also had pet hair. Bathroom was not clean. Microwave was splattered with food. Overall, it was not a pleasant stay. Couldn't relax because it was filthy.
bad checked in room....toilet was nasty.....between the couch and night stand,cut toe nails lying on the carpet...fan in bathroom did not work....had it fixed while we were gone....left the bath floor nasty...did not put a sign on door to let us know they had been in...that is in there rule book to let you know if they had been in your room........if you want clean towels...go get them yourself...sheets...you want them changed...do it yourself...trash...take it out yourself.....they also say and advertise they have breakfast... read more
Business response:
Walter - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for all of the cleanliness and maintenance issues you described. I met with the staff, and we will utilize your comments to further train our staff to ensure that this is not repeated. You are correct that daily housekeeping service was not included with your stay, so you had to come to the office to get clean linens. I am sorry to hear that our Grab n Go breakfast was not to your liking. We ... read more
Never again! The room had an odor and did not appear to have been properly cleaned prior to our arrival. The beds were rock hard to the point we purchased an air mattress from walmart. we were constantly being told they were out of towels and had to wait. Several light bulbs were burned out. In a weeks stay we never had our rooms cleaned or linen changed, we did it ourselves, including borrowing a vacuum to clean the floor. I selected this hotel due to the ratings. Larned I can't trust the rating system I guess! I would neve... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.