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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Cockroaches, greasy kitchen drawers,rotten smell! Got to hotel room and the room smelled soured, turned ac on to try to get rid of smell to no avail. Had to open window and run ac at full blast to neutralize smell. Opened drawers and sunk my finger into a crisco type of grease. opened the other silverware drawer and also got my fingers into the goo! Microwave had a black moldy looking grease inside the vents! Bathroom had strange looking stains, brownish/tan/maroon with mold around cracks. If they cleaned the room better th... read more
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you were not pleased with our property or your room. To uphold our company's high standards, we have begin our full renovation as of October 2016 and we will be reviewing our cleanliness policies with our staff. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
Just OK...... The rooms are not always cleaned, staff could improve on promptness in waiting on customers and customer service eitquite. Also, the breakfast needs improvement (ceral bar does not count as breakfast).
Business response:
The staff and I read your comments about your stay with us. I'm glad to see our pricing was favorable, however, I'm disappointed to read you received a lack of customer service and that there were cleanliness issues in your room. Please accept my apologies. Our staff will be informed on the proper communication and cleanliness standards that must be maintained. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Room was stinky dirty smelly and we awoke to bugs Room was dark ,dirty smelly walls dirty, we awake to a roach and promptly checked out
average at best. Arrived after 1am for check-in and after hours receptionist was very friendly, welcoming, and quick to get me to my room. halls and room smelled musty and faintly of smoke. bed was comfortable. walls were thin as noise from other rooms and in hallway were easily heard and woke me on two different occasions. value was less than the $100 for the night.
Business response:
Thank you so much for posting a review of our property. I'm so pleased to hear that you were pleased with the friendliness and efficiency at check in! Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
old run down Owners refuse to take care of hotel
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you were not pleased with our property. To uphold our company's high standards, we will begin our full renovation October 2016. We would love to have another chance to provide you with a better experience the next time you're in town.
Never again! The bathroom door didn't close, the walls were dirty, the garbage can outside the front door was overflowing...and wasn't ever cleaned up even after I mentioned it to the front desk, there were some sketchy people walking in and out, there was trash and a foul scent in the elevator. Felt icky and unsafe.
Business response:
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you were not pleased with our property or your room. To uphold our company's high standards, we will begin our full renovation October 2016 and we will be reviewing our cleanliness policies with our staff. Thank you very much for providing us with your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
At Your Own Risk! Mgmt did not honor their word, told one thing and it was not honored.
The worst extended stay we have ever used. Asked for a hair dryer at front desk and she said she would bring one up and we checked out 45 minutes later and she was sitting down behind the desk working. Could have called or came up and said they didn't have one. Breakfast options were terrible. Will never stay at this hotel again.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.