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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poorly maintained I arrived after a late flight, tired and ready to sleep. The room keys did not work. The staff was polite and accompanied me to the room to make sure the second set would work. The room had been trashed by the previous guests. The window was open, bedding in a pile, dirty towels in the kitchen floor. The staff apologized and got me another room. The next room was well kept and fairly large. The bedding was thin and stiff, but I slept well. The towel bar came off in my hand the next morning.
OK stay Good, but would try the other Extended Say just around the corner next time.
Never Again We got to the hotel after a long drive to Georgia. The manager on duty asked if we could come back since the staff was gone. I told him we already booked the room. The hotel, as well as our room, smelled like smoke. Shower curtains had a blood stain as well as bug legs attached. The sheets were filthy. We ended up getting a refund and going to Comfort Suites which was much better.
Business response:
I appreciate you bringing your experience to our attention. I was disheartened to read about the odor and cleanliness issues. Please accept our apologies. Your comments were reviewed by the staff, and we will be more diligent in our work ethics to make sure your experience is not repeated. We will also be sure to closely inspect all arrival rooms so each guest is provided with a clean and comfortable room. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will retur... read more
Tired Very tired. Needs a facelift
Business response:
Michael - I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you found our property to be tired and in need of updating. Please accept my apology. I discussed your comments with our team, and we are discussing ways we can improve the overall appearance of the property. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
won't stay again Horrible customer service
training Fire alarm went off at 2am didn't stop for 30 minutes
Business response:
Thank you for providing us with details about your stay. I am so sorry that the fire alarm went off during your stay with us. In response to your review, I am coaching my staff on how to better handle these situations in the future to ensure that your experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Not so nice The room was dirty. We slept on top of the comforter for our one night stay
Business response:
We read your comments about your stay with us. We sincerely apologize that your room's cleanliness was not up to standard. We discussed your comments with our staff, and we will review our cleaning procedures to ensure your experience is not repeated. We appreciate your feedback, as it will only help us to improve. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
Go to another Ext. Stay! The Room smelled horrible! I was there for a week and there was a certain stench in the room that made it very uncomfortable. The overall cleanliness was not good either, with garbage overflowing the stairwells in complete disarray.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.