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Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
- Hotels
- Kennesaw, GA
About this business
Location details
3316 Busbee Drive, Kennesaw, GA, 30144, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Eh Stopped here on the way home from our 20 hour drive home from FL. This hotel was completely under construction. The entire first floor was being painted and the smell was awful. There were signs taped on every door explaining not to throw garbage out in the hallway - there had to be a better way of asking that. At the time we arrived there wasn't anyone in the lobby so we had to phone the front desk receptionist and wait. She was super nice and quick though. :) It will do the trick if you're only sleeping there for a quic... read more
Got the cops called on us for a misunderstanding in the staff's part. Never coming back again.
the staff was nice and helpful. The hotel is just old and smelled old. I did not sleep at all. Everything just was old.
Stair case smelled like nasty trash. Hotel looked more like a cheap motel. Sorry wasn't happy at all.
never again Horrible, disgusting !!!
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you did not care for our hotel. Please accept my apology. I shared your comments with our staff, and we are discussing ways we can improve the overall appearance of the property. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Unclean!! The room was dirty and smelled like smoke. The whole hotel smelled this way. There was hair on the towels. We asked to switch rooms and did. This room was not much better just had been sprayed with febreeze!! The floor and walls were sticky and dirty. Could not use the microwave it had white powder in it! Asked for extra towels but did not get them till 10:30pm because they were washing them. Stay away from here!!!
Business response:
I appreciate you taking the time to write a review of your experience with us. I sincerely apologize for the cleanliness issues you experienced during your stay. The situation you described is unacceptable and I am sorry for your experience. I discussed your comments with the team, and I will be making sure our staff cleans and inspects guest rooms to our companyâs high standards. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any other Extended Stay Hotels location ... read more
Old, Wornout Hotel Checkin/checkout were fine. Staff was very courteous and helpful. The problem is that the hotel is worn out. Physical condition of the building interior is very poor. Carpets are worn, bathroom fixtures were marginally operable, towels and linens were obviously near the end of their useful life, lights in the room had low wattage bulbs that made reading difficult. It's time to either tear the facility down and replace it or renovate it completely.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that our hotel was not what you expected. Please accept my apology. I discussed your comments with the team, and we are discussing ways we can improve the overall appearance of the property. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
I wouldn't stay here again The hotel staff was friendly but the hotel was in need of a serious refresh. The carpet and walls were worn and stained. There was mold on the wall paper in the bathroom and shower. There was a cigarette burn on the comforter in my room, even though it's a non smoking property. There were holes cut in the ceiling down the hallway like someone was repairing plumbing, but there was no one working on it... so I'm pretty sure those holes just live there, and the free breakfast consisted of Granola Bars... read more
Business response:
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that your stay was not what you expected. Please accept my apology. I met with the staff, and we are discussing ways we can improve the overall appearance of our hotel to make sure your experience is not repeated. Thank you very much for providing us with your feedback. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd.
How is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. rated?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. has a 3.3 star rating with 1,360 reviews.
When is Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. open?
Extended Stay America Select Suites - Atlanta - Kennesaw Chastain Rd. is open now. It will close tomorrow at 12:00 a.m.