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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Couldn’t sleep because of a continuous beepin noise right below my room window, which became a little worrisome for me when I went downstairs,outside to notice the noise was coming from the Mechanical Room/storage that also had a faint smell of gas or propane… I was going to call until another guest said they not going to do anything. I immediately went downstairs to move my car which was parked right in front of the mechanical room, I ended up sitting in car try to decide if this was safe or not but honestly I was exhausted... read more
Business response:
Dear Marcus, We are sorry for the experience you endured during your recentstay. The continuous beeping noise, the odor near the mechanical room, and the delay in regaining access to your room are all unacceptable, and we sincerely regret the stress and discomfort this caused you. Your safety and peace of mind are our top priorities. We are checking this to ensure there is no risk to guests or staff. Additionally, we are reviewing our keycard system and front deskresponseprotocols to prevent such delays in the future. Every ... read more
Assigned not properly cleaned room. Neither manager nor anyone else has followed up with me. Frustrated and unprofessional response when i was trying to speak to manager. Poor experience to stay in this hotel.
Business response:
Dear Chansoo, We are deeply sorry that an unclean room impacted your stay and that your concerns were not addressed with the urgency and professionalism you deserved. This is not the level of service we strive to provide. Thank you for bringing this to our attention. We are reviewing our housekeeping and guest service protocols to ensure that such oversights are corrected immediately and that all guest concerns are handled with care and respect. We would appreciate the opportunity to make this right and hope you’ll consider ... read more
Terrible. One of our beds was peed in. Unbearable smell.
Business response:
Dear Cory, We are deeply sorry to hear about your experience. We take cleanliness concerns very seriously, and what you encountered is completely unacceptable. We sincerely apologize for any discomfort it caused you. This does not reflect our standards, and we are taking your feedback very seriously. Our housekeeping and management teams have been informed, and we are addressing this issue immediately to prevent it from happening again. Thank you for bringing it to our attention. We appreciate your patience and hope to accom... read more
Building was locked down by the time I checked in. Once I got in I had to call someone to come check me in. At 3 in the morning the door/ flap from the window AC shot across the room. Literal 15 feet!
Business response:
Dear Michael, We sincerely regret the challenges you faced during your stay. We understand how frustrating it must have been to deal with a locked building upon arrival and the additional effort required for check-in. Additionally, the unexpected incident with the window AC is certainly concerning, and we apologize for any disruption or distress it may have caused. We will be reviewing this to prevent such occurrences in the future. Thank you for bringing these concerns to our attention. We hope to provide a much-improved vi... read more
Dirty!!! Looked like blood on the counter, dirt on the floor and bedding looked like it hadn’t been cleaned in months!!!
Business response:
Dear Tiffany, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that you had this experience. We are committed to ensuring that this does not happen again, and we appreciate your patience during your time with us. Thank you once more, and we hope to see you again. Sincerely, Hotel Management
Dirty room with cobwebs and dust and a sticky red substance in the chair and microwave not clean. Men loitering outside and at night and corona bottles left at the front door. Horrible smell in the hallways and filthy floors.
Business response:
Dear Guest, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness of all guest rooms, and we will address this issue promptly. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely, Hotel Management
Never clean my room
Business response:
Dear Guest, We apologize for not meeting your expectations regarding your recent stay at our hotel. Since we are an extended stay property, we provide housekeeping services to guests on a weekly/bi-weekly basis; however, these services are always available upon request for an additional fee. We also offer a complimentary linen exchange service at the front desk. In response to your feedback, we will ensure our front desk staff clearly communicate our services and amenities during arrival and provide each guest with the profe... read more
About as good as you can expect for an extended stay, there are better options for the price so do your research before settling on this establishment. Was not allowed to stay full reservation because the manager claimed I didn’t check in on my extension and this was 2 days into my 3 day reservation. Again, there are better options for the price being charged here so do your research.
Business response:
Dear Iyana,Thank you for sharing your thoughts. We regret hearing about the confusion with your reservation. We understand how frustrating that must have been and will share the situation with our team to prevent similar issues in the future. Your feedback is valuable, and we appreciate you taking the time to provide it. We hope you’ll consider giving us another opportunity to offer a smoother and more enjoyable stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.