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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dirty linen and towels. Hair in the bed under the covers and it smelled weird.
Business response:
Dear Guest, We sincerely apologize for the condition of the linens and bedding during your stay. This is certainly not the standard of cleanliness and comfort we strive to provide, and we deeply regret the discomfort and disappointment this caused. Your comments have been shared with our housekeepingt teams to ensure that all rooms meet our quality standards moving forward. We truly appreciate your feedback, as it helps us improve our services. We hope you will give us another opportunity and look forward to welcoming you ba... read more
The worst experience and service ever in my 50 years of life! Checked in w my husband whos in his 60’s after leaving a different location only for a lower rate. This was a lesson of you get what you pay for! The big chick/ mngr Cassidy at the front desk and the two toned faced flamboyant mngr Sean are very dangerous people! first upon arriving the clerk Kendra welcomed us by alerting her mngr that I mentioned we had moved from a location a hour away, assuming we had negative issues at the other location and she later told me... read more
Business response:
Dear Guest, We sincerely apologize for the experience you and your husband had during your stay. We deeply regret the miscommunication and any distress caused by interactions with our staff and the events surrounding your check-in. Your comments will be shared with our management team to thoroughly review the situation and ensure that professionalism and respect for our guests’ rights are upheld at all times. We value your input as it helps us improve our services and staff training. We hope to have the opportunity to provid... read more
Room had a smell. Hair in tub.
Business response:
Dear Guest, We sincerely apologize for the specific concern you mentioned in your room and for the hair found in the tub. Cleanliness and comfort are top priorities for us, and it is clear that we fell short during your stay. Your comments will be shared with our housekeeping team. We appreciate your honesty, as it helps us improve our standards. We hope to have the opportunity to provide you with a significantly better and more comfortable experience on your next visit. Sincerely, Hotel Management
Bed sheets were not clean …. Had a few strands of hair and other small debris from previous occupant. Ended up sleeping in my clothes. General appearance of room looked very worn out.
Staff was friendly and helpful hotel was in a great location just had mold in my bathroom ceiling over the tub knew it smelled weird when i came in but i traveled 6 hours there and they didnt have anymore rooms available so i didnt know what to do
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 906 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.