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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay anywhere else but here
My experience with this hotel was terrible, and I doubt if I ever stay at an Extended Stay again. Who ever heard of not having a bathroom in the lobby, Because my plane was delayed, I could not check into the hotel. There was no person on duty at night, but I was informed about the phone that they said I should have used.I spent the night at a restaurant in the area because I had nowhere else to go. on my return at 6 the next morning, I was not able to check in because they had me as a no show. I can't call when I have my ph... read more
Roach infestation
Couldn’t sleep because of a continuous beepin noise right below my room window, which became a little worrisome for me when I went downstairs,outside to notice the noise was coming from the Mechanical Room/storage that also had a faint smell of gas or propane… I was going to call until another guest said they not going to do anything. I immediately went downstairs to move my car which was parked right in front of the mechanical room, I ended up sitting in car try to decide if this was safe or not but honestly I was exhausted... read more
Business response:
Dear Marcus, We are sorry for the experience you endured during your recentstay. The continuous beeping noise, the odor near the mechanical room, and the delay in regaining access to your room are all unacceptable, and we sincerely regret the stress and discomfort this caused you. Your safety and peace of mind are our top priorities. We are checking this to ensure there is no risk to guests or staff. Additionally, we are reviewing our keycard system and front deskresponseprotocols to prevent such delays in the future. Every ... read more
Assigned not properly cleaned room. Neither manager nor anyone else has followed up with me. Frustrated and unprofessional response when i was trying to speak to manager. Poor experience to stay in this hotel.
Business response:
Dear Chansoo, We are deeply sorry that an unclean room impacted your stay and that your concerns were not addressed with the urgency and professionalism you deserved. This is not the level of service we strive to provide. Thank you for bringing this to our attention. We are reviewing our housekeeping and guest service protocols to ensure that such oversights are corrected immediately and that all guest concerns are handled with care and respect. We would appreciate the opportunity to make this right and hope you’ll consider ... read more
Terrible. One of our beds was peed in. Unbearable smell.
Business response:
Dear Cory, We are deeply sorry to hear about your experience. We take cleanliness concerns very seriously, and what you encountered is completely unacceptable. We sincerely apologize for any discomfort it caused you. This does not reflect our standards, and we are taking your feedback very seriously. Our housekeeping and management teams have been informed, and we are addressing this issue immediately to prevent it from happening again. Thank you for bringing it to our attention. We appreciate your patience and hope to accom... read more
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 906 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.