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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Business response:
Dear Jesus, Please accept our sincere apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry if this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for choosing us, and we wish you all the best with your travels.Sincerely,Hotel Management
Not impressed Arrived at 3 AM, notified them of that on my reservation I was told I couldn’t check in between midnight and 8 AM Very disappointed with this and will be taking my business elsewhere
Business response:
Dear Roger, Thank you for sharing your feedback with us. Please accept our sincerest apologies for the inconvenience you faced during your recent visit. We understand the importance of a smooth check-in experience and understand how frustrating this situation must have been. We are actively reviewing our communication procedures to prevent similar issues in the future. Thank you for your understanding, and we hope to have the chance to serve you again.Sincerely,Hotel Management
When existing the elevator there was a stench through the hallway. That same smell was also in the room. The towels and rags in the bathroom were dirty. There a food container left in the fridge.
Business response:
Dear Sean, We promise to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our humble apologies. We take our commitment to clean rooms and our hotel surroundings very seriously. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. We value your feedback, and we wish you all the best with your travels.Sincerely,Hotel Management
I didn't like anything about the property. My worst hotel experience ever!
Business response:
Dear Marcus,We're very sorry that your stay did not meet your expectations. We aim to provide a welcoming and comfortable experience for all our guests, and it's disappointing to know we missed the mark during your visit. Your feedback is invaluable to us, and we'll use it to identify areas for improvement to ensure a better experience for future guests. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Waited 20 minutes with my pet for front desk clerk to show up to check me in. This property needs more staff. Saw a handwritten sign later at the front desk stating no staff for next 30 minutes since he was on break. Not a good look for the hotel.
Business response:
Dear Susan, Thank you for taking the time to share comments about your stay. We strive to deliver exceptional service consistently, so we apologize for your disappointing experience upon arrival. We have shared your feedback with our team to ensure these issues are not repeated in the future. We hope you will give us another chance to prove we are committed to providing outstanding service to every guest.We look forward to welcoming you back to our hotel.Sincerely,Hotel Management
Management was terrible during my nearly 2 month stay
Business response:
Dear LaTonya, Thank you for staying at our hotel and for sharing your concerns. The lack of responsiveness from our staff is unacceptable, and we will address the concerns. We appreciate your patience while we review this with our team. We are committed to providing outstanding service, and we hope we will have another opportunity to show you the exceptional stay you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.