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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
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Management is rude. Ok stay
Business response:
Dear LaTonya, We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Management was terrible
Business response:
Dear LaTonya, Thank you for letting us know about your stay. It is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures are being taken to ensure this is not repeated. Once more, we apologize for this unpleasant experience and hope you will consider returning so we can show you the hospitality you ... read more
Fairly clean but reeks of MJ. Fairly convenient. Rude & less-than-helpful staff doing the absolute minimum without getting themselves fired.
Business response:
Dear Amato, Thank you for taking the time to share your experience and concerns. Providing the highest level of hospitality is our number one priority; therefore, we sincerely apologize for the behavior of our associates. Our concerned team is looking into this to prevent similar issues from occurring in the future. Smoking is never allowed in the hotel premises, and we will check the areas you mentioned for our guests' satisfaction. We hope you choose to stay with us again when your travels bring you back to the area.Sincer... read more
I made the reservation and was charged with not tell me a deposit we be due upon arrival. The room was rented for my sister for a family emergency. Although the room was fully paid for they would not let stay without deposit. So it was a wasted $100 because she had to drive all the way home.
Business response:
Dear Holly, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management
Room had bugs in the bathroom, hallways weren't vacuumed. Staff was slow to respond and inattentive. The parking lot was busy with people smoking marijuana and loitering.
Business response:
Dear Ben, Thank you for selecting us during your visit to the city and taking the time to write a review. It is always our priority to serve with excellent hospitality and service.However, we are sorry for the issues you encountered in the room andfor not being able toenjoy your time.We will discuss it with our housekeeping andpestcontrol team for review and action on a priority basis. Considering this rare incident, we hope to see you again for a better experience whenever you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.2 star rating with 825 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.