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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wasn't satisfied with the accommodations. I had higher hopes for a choice hotel
Business response:
Thank you for taking time to provide us feedback. We pride ourselves in making sure each and every one of our guests has a pleasant and lasting impression and we fell short of our expectations. What we could have done to make your stay more enjoyable. Once again, we appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to welcome you back to the hotel in the future. Stay healthy and safe, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Unsatisfied The microwave was dirty, there were filthy dishes in the dishwasher and the floor was not swept or mopped. Most of the included conveniences were missing, i.e dish towel, silverware and etc. I was even moved to another room. The room itself was really nice and the bed was comfortable. I just wanted it to be right the first time. Even after I had to be moved I still felt slighted since I paid a good amount of money to stay there for a week.
Business response:
Tomikah, Thank you for taking time to share your experience with us. I am sorry the microwave was dirty and the dishwasher was not run when the room was cleaned. I know our team did come clean the microwave and washed the dishes in the dishwasher. There are no excuses other than we did not fullfil our Commitment to Clean. I'm glad the new room was better and you are right, it should have been right the first time. I hope we have the opportunity to earn back your trust. I can assure you that we will do our best to give you th... read more
Business response:
Sherika, I regret you did not enjoy your stay. Please contact me directly via the hotel main line to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Safe travels, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Business response:
LaKeitha, I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Regards, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Business response:
Thomas, I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Thank you, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Business response:
Willie, I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Stay healthy and safe, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
It’s nothing about the property it’s just that I was charged even when I had cancelled my stay and then I had booked it with another login name and stayed there. Hotel was nice and I made payment via my wife’s crditcard and then also was charged on my debit card. Pls help
Business response:
Thank you for reaching out to us. Unfortunately, we are unable look into this since this is an anonymous review. Please contact our General Manager, Jamil at the hotel main line and we will be happy to look into this for you. Thank you. Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Business response:
Thank you for taking time to give us a rating. I would like to hear how we could have made your stay more enjoyable. Please contact me via the hotel main line. We wish you safe travels. Warm regards, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.