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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First i walked into a dus Dusty under construction Lobby like incomplete smell like cat piss as soon as I walked in I was not aware of their having a fire there and they were under construction in the 1st floor and 2nd floor have been burnt horrible customer service with the black lady and the white one they didn't want to help anybody with anything totally line backed up and as far as to say you smell like cat piss horrible customer service I would not give another review or advise anyone to stay there
Business response:
Thank you for reviewing your stay with us, Jacqueline. We are so sorry for the issues that you encountered during your stay with us. We pride ourselves on delivering an exceptionally clean stay that is full of great customer service. We hate to see that this was not your experience, and can assure you that we will revisit our standards and training to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
I had to sleep in my car,there was no check in
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you, Heather. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Only stay here if you must. The front desk is very hot or cold. You either get a very motherly and almost condescending woman, a young lady who doesnt want to be at work, or no one - more so of the last. The doors are never locked so anyone can be in the halls. There are ZERO amenities. The location is very dodgy; its the last location in the bunch so its at a dead end. And to top it off, there are roaches.
Business response:
Thank you for taking the time to review your stay with us, Jenna. We appreciate your constructive feedback regarding your recent stay with us. We can understand your frustration over an experience that included these inconveniences. We can assure you that we are always looking for ways to improve and will make sure that we address this with the team at the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Hello Omunique. We are so sorry that you did not enjoy your time with us. We would love another chance to show you a much better stay the next time your travels bring you to the area.
Blame for smoke alarm when it was a faulty smoke alarm staff was rude and kicked us out for know reason and kept our money
Business response:
Hello Tanya. We hate to see that this was your experience as we never want your time with us to be less than perfect. Thank you for bringing this to our attention so that we can review it with the staff. We do hope that your future travels are wonderful ones.
They charged me twice for a reservation already paid for. They refuse to pay me back. Charged me an extra 150.00$.
Business response:
Oh no! We are terribly sorry for this issue and hope that you were able to address this with the property directly. We apologize for any issues that this caused and hope that your future travels are wonderful ones.
There was roaches everywhere, nasty and disgusting
Business response:
We appreciate your rating and review, Patrick. Please accept our sincerest apologies for the issues that you experienced with the pest sightings. We work diligently with our pest control contractor to keep our proper pest-free. We will make sure that we address this issue immediately. We are so sorry for the inconvenience that this caused and hope that your future travels are wonderful ones.
They took to long to check me in she forgot to give me My license back calling the desk is a difficult task the floors was slick no one is available after 5p you have to go through an operator smh the whole set up was to much
Business response:
Thank you for your review and comments, Tenika. We are terribly sorry that your stay did not satisfy your expectations, and that we may have fallen short in delivering an exceptional experience. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.