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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE!! We intended to stay here for the weekend on 7-2-21; however, we checked out the next morning. We are from out of state and needed a room for the weekend. We arrived around 10pm and had to get checked in by after hours staff. It took a little long for the after hours staff to answer the phone to let us in, but that was a minor inconvenience. Once we arrived in our room, we noticed: the sink faucet was very loose,there was a sock from a previous guest, and the floor was sticky. We were a little concerned and decided t... read more
Business response:
Thank you for your detailed review. This is certainly not the level of service and experience that we strive to provide. Our team works hard to make sure that we are efficient with our service and thorough with our cleaning protocols. We are disappointed to hear your feedback and to see that you experienced these issues. Please know that we will do everything we can to ensure that this is addressed and are so sorry for any inconvenience that was caused. Thank you for sharing your experience and we hope that your future trave... read more
Very dirty! Especially the bathroom, I had to clean it myself. It’s definitely not a hotel so you’ll need a shower curtain and your own towels, and more blankets! And no is at the front desk, no one!, on weekends! No coffee either. Jus a bad & nasty experience
Business response:
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.
This is a horrible hotel, I will be requesting a full refund. There was literally roaches crawl around the hotel. The staff was horrible and rude. My room was not ready until 4 pm and I did not receive a working refrigerator until day two of my stay
Business response:
We are so sorry for the negative experiences you had during your stay with us. We work hard to deliver a great guest experience and we’re sorry we let you down during this visit. We never want our guests to feel less than satisfied and can assure that we will address these concerns with our team for immediate action and resolve. We wish you the best in your future travels and thank you for your feedback.
It was a horrible experience the fire alarm kept going off and nobody was at the front desk overnight no towels and if you wanted any you had to pay will not go back in the future...
Business response:
I'm so sorry to hear that your stay with us was not as wonderful as we intended and that you deserved, Dominic. Thank you for your rating and we wish you all the best in your future travels
Good appearance
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you. Thank you for rating our hotel.
I wouldnt recommend... The floors were filthy and sticky and we found roaches in our room. It looks nice at first, but the cleaning needs to be stepped up. I didnt realize it waa a place people also lived as well. Quite a different stay than planned. I wouldnt stay again.
Business response:
Hello Matthew. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address the cleanliness issues with our housekeeping team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel, Keith. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
The toilet seat was very loose, the toilet itself was not secure to the floor, the shower pressure was way to high, the shower vent fan did not work. There was no daily housekeeping of the rooms. you have to go exchange for fresh towels and there was extra fees for towel exchange. The room itself had obviously been previously damaged by other occupants and the cover up was just sad. the beds came from IKEA it looks like, and the pillows came from the 2$ bin at Walmart. I will never use a Wood Spring again.
Business response:
Thank you for your detailed and candid review. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.