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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DON’T STAY HERE!!! No advance notice that the room I booked wasn’t available due to maintenance issue. Arrived at 6:45pm to check after all day traveling. We were tired and didn’t have a choice but to take an available room which meant one of us would sleep in a chair😳 TV didn’t work and they couldn’t fix it! Worst night I have ever had!
Business response:
Thank you so much for your review, Mary. We are extremely disappointed to hear of the lack of communication regarding your room, along with the maintenance issue that you experienced with the TV. This is in no way the exceptional stay that we intended for you and will make sure that we address your concerns with the team on the property for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Roach motel There was a roach crawling on the bed when I got out of the shower. The check-in person seemed a little annoyed that I was there to check in.
Business response:
Thank you for reviewing your stay. We sincerely apologize for the issues that you experienced with the pest sightings and apologize for the impact that this created, Tiffany. We work diligently to ensure that the rooms are free of pests and will make sure that we address this concern with our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.
Dijo que no tenia sistema y tuve que pagar cash y la habitación era no reembolsable
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay. We can assure you that we will use your feedback to address your concerns. We hope that your future travels are wonderful ones.
Reserved a room for the weekend got there my room was sold! It was a inconvenience to me and my family. I will not come back.
Business response:
Thank you for sharing your comments, Petrina. I’m so sorry to hear about your reservation issues and that we were not able to welcome you for this visit. The last thing we want to do is come across in a way that makes guests feel anything but valued and treasured. I hope your future travels are always smooth and truly wonderful.
Absolutely terrible service Was supposed to be able to check into the room at 3pm, got there at 5pm, waited forever at the front desk to check in, then to just be told our room wasn’t available yet, didn’t get into the room until 7pm, but First the maid had to take all her stuff out of the room, including a lot of shoe boxes of bootlegged shoes like they were selling them from the room. Then a blind was pulled down at the front desk immediately afterwards and no one was ever there at the front desk. DO NOT STAY HERE. These p... read more
Business response:
Thank you for your detailed and candid review, Matthew. We truly appreciate you taking the time to share these details with us and can't apologize enough that we disappointed you. We strive to provide an elite level of service and are so sorry that this did not come across during your time with us. We will address these concerns with our team and look forward to making the necessary adjustments for all our future guests.
Nothing to much
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.