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Extended Stay America Select Suites - Atlanta - Lithia Springs
- Other
- Lithia Springs, GA
About this business
Location details
1356 Trae Lane, Lithia Springs, GA, 30122, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms were fine, nothing spectacular. Staff was horrible. The live jn staff was never at front desk. I waited 45 mins called, and even saw the fire dept looking for clerk about a fire alarm. No matter if you call the number or not the agaent on the phone isnt on site and cannot reach them either. 1 week stay and saw staff 2xs after a 20 min wait at check in, and when guest started fighting in parking lot. Forget any toiletries or customary things in rooms, and towel replacement NOT!! Go across street to walmart and buy them ... read more
Business response:
Thank you for your review. We are so disappointed to know that your stay was not the exceptional one that we intended for you due to the problems reaching the front desk and our amenities. We work hard to be extremely efficient and can't apologize enough that this did not come through. We also hate to see that you may not have been aware of our amenity offerings. Since we are more of an extended stay, we allow our guests to customize their stay and only pay for the items that they need or want to use instead of adding those ... read more
Other patrons were very noisy, and the fire alarm went off at 2am, then stopped after five minutes with no explanation.
Business response:
Thank you for the review of your time spent at our hotel. We sincerely apologize for the issues with the many noise interruptions you experienced and that they took away from the overall pleasant experience that we intended for you. We are so sorry for the impact that this created and hope that your future travels are wonderful ones.
Had a reservation amd called m told them itll be a late check in was told it was ok just use phone dial 500 get there do exactly as told just to be told they sold my room because the card on file wouldn't go thru but i elected the pay on site just used the card ro hold the spot was using a diffrent card uppn arrival nit could because my eoom was sold n no one contacted me stating my card didnt go thru or anything being that i lock my cards so no fraud can happen and i never heard of a hotel runnong someone card if there not ... read more
Business response:
Thank you for your review. Please accept our sincerest apologies regarding any issues that you experienced during your time with us. It disappoints us to see that you were left with this negative impression of our hotel due to the billing issues. Each interaction we have with our guests give us the opportunity to improve in the areas that deserve attention. Your feedback will help us do just that. We are so sorry for any inconvenience that was caused and wish you all the best in your future travels.
Business response:
Thank you for your review. We are so sorry that we failed to earn your great rating. Best wishes in your future travels.
Business response:
Thank you for taking the time to review your recent stay at our hotel. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.
NO EMPLOYEES ON SITE, EVEN DURING FIRE ALARM There was no one at the check in desk when we arrived and the doors to the lobby were locked. Fire alarm went off in the middle of the night, again, not a single employee to be found anywhere in the lobby or otherwise. We didn’t know if it was a false alarm or if we needed to evacuate, PEOPLE COULD HAVE BEEN HURT. And with the disruption and stress trying to figure out what was going on, I was only able to sleep roughly four hours that night, interrupted in the middle by the unman... read more
Business response:
Thank you for your very detailed review regarding your experience with us, Bradley. We first want to start by saying we are so disappointed to learn that you had such difficulties with reaching someone at the front desk. We can't apologize enough for the inconvenience that this caused and that it has left you with a negative impression of our hotel. This is not at all our standard and we can assure you that we will be speaking with the property directly to ensure that the proper protocols are followed for all our future gues... read more
I did not like that it was a housing unit where ppl actually lived instead of a normal motel/hotel environment. Ppl walking up and down the halls it felt more like an apartment building than a hotel. In turn made me feel uncomfortable and could not rest. Due to the foot traffic and loud music from the rooms around me
Business response:
I'm so sorry our hotel did not meet your expectations. We do specialize in extended stays and have many happy guests who enjoy our accommodations, esp. the ability to choose only the amenities they want and need instead of paying for services they do not want or use. We would love to welcome you back if you ever have extended stay needs or just want a simple, basic, affordable stay in the future.
Business response:
I am so sorry to hear that your experience was not the exceptional one we intended for you, Alstead. Thank you for rating our hotel and we wish you all the best in your future travels.
Business response:
Thank you for taking time to give our hotel a rating. I am very surprised to see this type of rating for this hotel and I regret you did not enjoy your stay. Please contact me directly to discuss the issues you had with your stay. My goal is for our guests to have an exceptional experience, and we must have fell short. I look forward to hearing from you. Thank you, Jill Taylor Director of Marketing and Culture TGC Hospitality Management
Frequently asked questions about Extended Stay America Select Suites - Atlanta - Lithia Springs
How is Extended Stay America Select Suites - Atlanta - Lithia Springs rated?
Extended Stay America Select Suites - Atlanta - Lithia Springs has a 3.3 star rating with 941 reviews.
When is Extended Stay America Select Suites - Atlanta - Lithia Springs open?
Extended Stay America Select Suites - Atlanta - Lithia Springs is open now. It will close tomorrow at 12:00 a.m.