Extended Stay America Select Suites - Atlanta - Perimeter - Peachtree Dunwoody

Business response:

Dear Guest, We’re very sorry to read that the overall condition of your room did not meet expectations and left you feeling disappointed. Every room should be thoroughly inspected to ensure cleanliness standards are met and that all fixtures are in proper working order before being allocated to guests, and we apologize that this was not the case during your visit. Your feedback has been shared with our housekeeping and maintenance teams to review overall room upkeep and ensure standards are being properly upheld. We apprecia... read more

Business response:

Dear Guest, We’re sorry to hear that your experience did not meet expectations. Cleanliness is a fundamental part of the stay we aim to provide, and it’s disappointing to know this was not reflected during your visit. Your feedback has been taken seriously and will be used to reinforce greater attention to the overall upkeep and presentation of our rooms. We hope to have the opportunity to provide you with a much-improved stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the condition of your accommodations and the experience you described. We understand how concerning it must have been to encounter this issue, and we regret that the alternate room did not meet acceptable cleanliness standards. Although we regularly treat our property, we have contacted our pest control provider to address the issue as quickly as possible to uphold our company's high standards. Providing a clean and comfortable environment is our priority, and we regret falling short. W... read more

Business response:

Dear Guest, We regret that your stay did not meet expectations. Providing a comfortable and consistent experience is very important to us, and we’re disappointed that this was not reflected during your visit. We hope you will consider giving us another opportunity to provide a more positive and seamless stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, We sincerely apologize for the inconvenience you experienced upon arrival, as we understand how frustrating it can be to arrive and find no one available to assist you. Your feedback is invaluable, and we are taking steps to ensure better coverage at the front desk so that all guests are welcomed promptly and supported during check-in. We hope you will consider giving us another opportunity in the future, so we can provide the attentive, seamless experience you rightfully expect from our accommodations. Sincerely... read more

Business response:

Dear Guest, We are very sorry to hear that your experience did not meet your expectations and that you were disappointed with the cleanliness and conditionof the property. Please accept our sincere apologies for any discomfort caused. This is not the standard we strive to maintain. Your comments have been shared with the housekeeping and maintenance teams. Guest satisfaction is extremely important to us, and your feedback helps us identify areas that need attention. We truly regret your experience and hope you will consider ... read more

Business response:

Dear Guest, We sincerely apologize for the issues you experienced with our staff and room cleanliness. This does not reflect the standards we strive to uphold, and your comments have been shared with the team. Guest comfort, safety, and satisfaction are our top priorities, and we deeply regret that your stay did not meet these expectations. We value your observations as they help us improve. We hope to have the opportunity to provide a much-improved experience and welcome you back for a stay that reflects our true standards.... read more

Business response:

Dear Guest, Thank you for evaluating your recent stay with us. We’re sorry your suite didn't feel fully prepared, particularly due to the absence of kitchen essentials and the issue with the storage fixture. We also regret that bathroom amenities were missing and that a personal care appliance was not available upon arrival. One of the things we pride ourselves on is clearly sharing our services and amenities so guests know what support is available, and we’re disappointed this was not explained during check-in. Your comment... read more

Business response:

Dear Guest, We sincerely apologize for the issues you experienced, including the presence of pests, outdated kitchen cabinetry, and the lack of weekly cleaning. Maintaining a clean, safe, and comfortable environment is our top priority, and we regret that we fell short during your stay. Your comments will be shared with our housekeeping and maintenance teams. We truly value your input, as it helps us enhance the guest experience. We hope to have the opportunity to provide a much better stay next time. Sincerely, Hotel Manage... read more