Extended Stay America Select Suites - Austin - Round Rock - North

Business response:

Dear Miguel, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We value your feedback and greatly appreciate your patience. We hope you will consider staying with us again, as we would welcome the opportunity to restore your confidence in our hotel.Sincerely,Hotel Management 

Business response:

Dear Jeremy,Although we did not meet all your expectations, we're glad that you had a positive experience with many people at our property. It's wonderful when a community-like atmosphere is created, making for a more enjoyable and welcoming stay for everyone. We strive to foster a friendly and respectful environment where guests can feel comfortable and at ease during their time with us. We appreciate your observations, and we look forward to welcoming you back.Sincerely,Hotel Management 

Business response:

Dear Matthew,We're delighted that our staff provided excellent service during your stay. However, we apologize for the maintenance issues you encountered. We will address these issues with our team for improvements and prevent future occurrences. Please note that your comfort and convenience are our top priority. Your feedback drives us to enhance our services continuously, and we look forward to another opportunity to show you our commitment to outstanding experiences.Sincerely,Hotel Management