Extended Stay America Select Suites - Austin - Round Rock - North

Business response:

Thank you 

Business response:

Dear Amy, We appreciate the outstanding review and are delighted you loved your time here and found the service best. Our top priority is your comfort, so it is nice to know we exceeded your expectations. Thank you for choosing our brand for your hotel needs. We look forward to hosting you again at Extended Stay America the next time you are in the area. Sincerely,Hotel Management 

Business response:

Thank you 

Business response:

Dear Estibalis, Thank you for choosing us. We apologize for the issues that impacted your time. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Considering the positive highlights, please allow us to host you again so we can have an opportunity to provide ... read more

Business response:

Dear Chauncey, Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high service levels, so we will share your compliments with our team to let them know their efforts are appreciated. We look forward to welcoming you back soon!Sincerely,Hotel Management