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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Adrian (i hope i got his name correct!) was an angel during booking and check/in last night 1/19. He was so professional, kind and empathetic during a horrible family emergency when my dad needed a quick place to crash for the night with his dogs and even made sure the dogs didn’t run off (i heard the whole conversation on phone) as my dad tried to check-in as he was flustered and incredibly exhausted. This is someone who should be in a leadership position and be given a raise! If my company had more people like him on our s... read more
Great customer service
Business response:
Dear Armando, We are incredibly pleased you enjoyed your stay at Extended Stay America and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit the city.Sincerely,Hotel Management
It was hard to locate
Business response:
Dear Jason, We apologize for any difficulty you experienced in locating our property. Your feedback is important, and we will review our signage and directions to ensure a smoother arrival for our guests. Thank you for bringing this to our attention, and we appreciate your understanding. If your travels bring you back to the area, we hope to provide you with a more seamless experience.Sincerely,Hotel Management
Excellent
I liked the kitchenette but don't like the room after seeing roaches
Business response:
Dear Chauncey, We appreciate your feedback and are pleased you liked the kitchenette at Extended Stay America. We take reports of pests seriously and will promptly address this to ensure a comfortable environment for our guests. Please accept our apologies for any inconvenience. If there's anything more you'd like to share or discuss about your experience, please feel free to reach out. We hope to make amends in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.