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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room smelled Room had a very bad smell
Business response:
We apologize for the smell you experienced on your stay. We work hard to provide a clean and comfortable environment for your visit and we're sorry that the odor compromised your visit. We have alerted our housekeeping department and we are working to rectify the issue. We appreciate you alerting us to this issue, and we hope that you will come back and stay with us again. Sincerely, Hotel Management
Leaky sink staff didn’t care about, roaches in the bathroom.
Business response:
Thank you for your recent review regarding your stay at our hotel. Please accept our apologies for our staff not being attentive to your needs and for the unsatisfactory service you received during your stay. We have shared your observations with our leadership team for their immediate attention. .Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We truly regret the inconvenience it caused. We hope you will reconsider and stay with us a... read more
The hotel is set back from the frontage road with a sign that is difficult to see. In addition, there is no sign at the entrance, to the driveway, off of the frontage road
Business response:
Destin, thank you for your review of your recent visit. We are sorry for the difficulties you encountered to locate our hotel. However, we are glad you had a great stay overall. We value your feedback and hope to see you again soon. Sincerely, Hotel Management
It was nice that I could check in late! There was nothing I didn't like.
Business response:
Thank you for staying at Extended Stay America. We are glad to know you had a nice time with us and that we were able to provide you with late check-in. It was a pleasure hosting you, and we look forward to seeing you again soon. Sincerely, Hotel Management
Bathroom had hair all over
Business response:
Thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,180 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.