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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Most of the staff was pleasant. It was within walking distance of some nice local restaurants. I did not like coming into a sign saying "out checking room be back shortly" only to be assigned a dirty room the first time around.
Business response:
Thank you for staying at our hotel. We are pleased to know you liked our location and also appreciated our courteous associates. However, we are sorry we missed meeting some of your expectations. Please consider a return visit to our hotel so that we can provide you with an even better stay on a future date. Sincerely, Hotel Management
Business response:
Thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Caroline, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Jason, thank you for sharing the wonderful rating about your experience at Extended Stay America. We are happy to see your stay was pleasant in every way, and we hope to have the pleasure of hosting you again. Sincerely, Hotel Management
The property is old and, even though they are completing some renovations, it has a long way before it is completed. Parking was very adequate but a hotel sign should be placed near the street entrance.
Business response:
Thank you for your review. We're glad you liked our parking facility, but we're sorry for the inconvenience you mentioned. Please know we're in the process of finalizing our renovation, and we are excited to get started. We look forward to sharing our modern, updated look with our guests. We hope you will return so we can make it up to you. Sincerely, Hotel Management
My only complaint was there was nowhere to store bathroom items and the refrigerator was to small.
Business response:
Thank you for being our guest at Extended Stay America. We're glad to know you had a pleasant time with us, but we're sorry for not meeting some of your expectations. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
It was a cheap night stay which is what we needed. But our room smelled like smoke and the comforter had a burn hole in it; the TV did not work in the room; there was no where to sit and hang out either inside or out; and there was floor at the check in desk was always dirty. I could not stay there for more than one night and will not stay there again.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
It was great. Easy checkout and check in Nice workers. Nice room.
Business response:
Thank you for the glowing review of Extended Stay America. It’s a pleasure to know you were impressed by the service provided by our courteous associates and loved your well-appointed suite. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Pamelia, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.