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Extended Stay America Select Suites - Austin - Round Rock - North
- Hotels
- Round Rock, TX
About this business
Location details
555 S. I-35 - City Centre Business Park, Round Rock, TX, 78664, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Lance, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Nice stall very helpful. Facility needs some updating.
Business response:
Michael, it was our pleasure accommodating you at the Extended Stay America and are glad to know you loved our courteous associates. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
It was ok. Toilet Paper wasn’t in the room. Clerk gave us Kleenex tissues to use instead. Sink was leaking pretty bad as well but overall the stay was fine.
Business response:
Krystal, thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
Property was a little difficult to find due to road construction. Plenty of parking. Staff was very friendly. Hallway had a weird, sour smell. Fist sized hole in the wall of my room. Bed was comfortable. Plenty of eateries close by.
Business response:
Christian, thanks for choosing us. Although you had a pleasant stay, we apologize for the issues you had here. Your feedback concerning the odor issue and your room are discussed with the concerned individuals in an effort to improve our future guests' experiences going ahead. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Staff was awesome! Would definitely visit again :)
Business response:
Thank you for taking the time to share feedback about your stay. Our goal is for every guest to have a great experience, so we are delighted to know you thoroughly enjoyed your time with us. We'll be sure to share your compliments with the entire team. On behalf of everyone here, we invite you to stay with us again the next time you visit Round Rock. Sincerely, Hotel Management
Business response:
Xavier, we are pleased to see your stay was a great one and thanks for your 4-star rating. All of us at Extended Stay America, look forward to hosting you again soon. Sincerely, Hotel Management
Not satisfied with cleanliness of the rooms . Would be good if atleast trash was cleaned every day during the tenure of my 5 days stay
Business response:
Thank you for staying at our hotel. We are sorry you were unhappy with your stay and that you were unaware of our housekeeping policy. To respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Thanks again, and we hope to back in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity of welcoming you back soon for a much better experience. Sincerely, Hotel Management
Simple room and that about it. Hair was found in various places and there were splatters in the floor and wall. Occasional smoke smell even though it was a non-smoking room. One lady was smoking in the lobby right in front of the elevator even though there were no smoking signs. Front desk staff didn’t seem bothered. Will be booking somewhere else next time.
Business response:
Mark, thanks for being our guest. We are disappointed reading you didn’t have an excellent stay with us. Kindly accept our apologies for the housekeeping issue you encountered here. Your feedback is discussed with the concerned team in an effort to take the necessary remedial action and ensure our future guests don’t experience the same. We have strict policies where we prohibit smoking in some areas so we appreciate you bringing this to our attention as we can address it appropriately. Please consider a return visit to our ... read more
Frequently asked questions about Extended Stay America Select Suites - Austin - Round Rock - North
How is Extended Stay America Select Suites - Austin - Round Rock - North rated?
Extended Stay America Select Suites - Austin - Round Rock - North has a 4.2 star rating with 1,149 reviews.
When is Extended Stay America Select Suites - Austin - Round Rock - North open?
Extended Stay America Select Suites - Austin - Round Rock - North is open now. It will close tomorrow at 12:00 a.m.