Extended Stay America Select Suites - Austin - Round Rock - North

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you here!! Feel free to come back again! Thank you so much to stay whit us! 

Business response:

Alan, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, ​​​​​​​Hotel Management 

Business response:

Quirino, thank you for the glowing review of Extended Stay America. It’s a pleasure to know you enjoyed your time with us and loved our well-kept property. We appreciate your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for evaluating your stay. We are glad to read you had an overall pleasantvisit and liked our service. However, we are sorry for the issue you had in your room.Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay but apologize for failing to meet some of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Chris, thank you for being our guest. We are pleased overall you enjoyed your stay and hope to have another opportunity to welcome you back soon for a much better experience. ​ Sincerely, Hotel Management 

Business response:

Lori, thank you for reviewing your nice experience at Extended Stay America. We’re glad to know overall you had a pleasant time with us, but we’re sorry for the inconvenience you had due to the AC in your room. We value your feedback and look forward to seeingyou again soon. Sincerely, Hotel Management 

Business response:

Thank you for posting such kind words about our hotel, especially about our staff. We make every effort to provide service that is above and beyond your expectations, so we are pleased to see that you loved your stay. We look forward to sharing your compliments with our team. On behalf of everyone here at Extended Stay America, we invite you to stay with us again! Sincerely, Hotel Management